ServiceTitan incident
[Voice Agents] 3rd Party Service Availability Issue
Resolved after 1 hour 45 minutes, affecting Virtual Voice Agents, on August 19, 2026.
The issue impacting Voice Agents has been fully resolved by our 3rd party provider, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked with our partner to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!
Affected components
Update timeline
- investigating Aug 19, 2026, 06:39 PM UTC
We are actively investigating an issue with a 3rd party service provider that may be causing a service interruption. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work with our partner towards a resolution.
- identified Aug 19, 2026, 07:02 PM UTC
Our 3rd party provider has identified the root cause of the issue impacting Virtual Voice Agents and is actively implementing a fix. We apologize for the inconvenience and appreciate your continued patience.
- monitoring Aug 19, 2026, 08:02 PM UTC
Our 3rd party provider has deployed a fix for the issue impacting Voice Agents, and we are seeing services begin to recover. We are actively monitoring the situation to ensure full stability. Thank you for your understanding & support.
- resolved Aug 19, 2026, 08:25 PM UTC
The issue impacting Voice Agents has been fully resolved by our 3rd party provider, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked with our partner to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!
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