ServiceTitan incident

SmartWare (CLEO) Service Disruption: Login Issues and Timeout Errors

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Resolved on March 2, 2026.

resolved Mar 07, 2026, 12:19 AM UTC

SmartWare (CLEO) users experienced a service interruption that affected their ability to log in and caused frequent timeouts, displaying error messages such as "TIMEOUT or OTHER UNKNOWN PROBLEM." Impact Duration: 6:15 AM - 7:00 AM (PT - Pacific)

Started
Mar 02, 2026, 02:15 PM UTC
Resolved
Mar 02, 2026, 02:15 PM UTC
Duration
–
Detected by Pingoru
Mar 02, 2026, 02:15 PM UTC

Update timeline

  1. resolved Mar 07, 2026, 12:19 AM UTC

    SmartWare (CLEO) users experienced a service interruption that affected their ability to log in and caused frequent timeouts, displaying error messages such as "TIMEOUT or OTHER UNKNOWN PROBLEM." Impact Duration: 6:15 AM - 7:00 AM (PT - Pacific)

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