Resolved after 57 minutes, affecting Virtual Voice Agents, on March 20, 2026.
The issue impacting Virtual Voice Agents has been fully resolved by our third-party provider, and all systems are operating normally. We sincerely apologize for the disruption and thank you for your patience today.
Affected components
Update timeline
- investigating Mar 20, 2026, 02:28 PM UTC
CCPro Customers may be experiencing an issue where Virtual Agents are dropping calls. Our team is actively engaged and investigating the issue.
- identified Mar 20, 2026, 03:09 PM UTC
The issue has been identified. Our team is investigating it with the 3rd party. We appreciate your patience.
- monitoring Mar 20, 2026, 03:18 PM UTC
We are moving to monitoring stage. The issue is mitigated.
- resolved Mar 20, 2026, 03:26 PM UTC
The issue impacting Virtual Voice Agents has been fully resolved by our third-party provider, and all systems are operating normally. We sincerely apologize for the disruption and thank you for your patience today.
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