ServiceTitan incident

Virtual Voice Agents Performance Degradation

Major Resolved View vendor source →

ServiceTitan experienced a major incident on March 20, 2026 affecting Virtual Voice Agents, lasting 57m. The incident has been resolved; the full update timeline is below.

Started
Mar 20, 2026, 02:28 PM UTC
Resolved
Mar 20, 2026, 03:26 PM UTC
Duration
57m
Detected by Pingoru
Mar 20, 2026, 02:28 PM UTC

Affected components

Virtual Voice Agents

Update timeline

  1. investigating Mar 20, 2026, 02:28 PM UTC

    CCPro Customers may be experiencing an issue where Virtual Agents are dropping calls. Our team is actively engaged and investigating the issue.

  2. identified Mar 20, 2026, 03:09 PM UTC

    The issue has been identified. Our team is investigating it with the 3rd party. We appreciate your patience.

  3. monitoring Mar 20, 2026, 03:18 PM UTC

    We are moving to monitoring stage. The issue is mitigated.

  4. resolved Mar 20, 2026, 03:26 PM UTC

    The issue impacting Virtual Voice Agents has been fully resolved by our third-party provider, and all systems are operating normally. We sincerely apologize for the disruption and thank you for your patience today.