ServiceTitan incident

Service Availability Issue

Resolved after 50 minutes, affecting Office, on July 27, 2026.

resolved Jul 27, 2026, 01:36 PM UTC

The issue impacting service availability has been fully resolved, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!

Started
Jul 27, 2026, 12:45 PM UTC
Resolved
Jul 27, 2026, 01:36 PM UTC
Duration
50m
Detected by Pingoru
Jul 27, 2026, 12:45 PM UTC

Affected components

Office

Update timeline

  1. investigating Jul 27, 2026, 12:45 PM UTC

    We are actively investigating an issue that may be causing service availability issues for a small subset of customers. We will provide additional details as we learn more. We greatly appreciate your patience and understanding as we work toward a resolution.

  2. monitoring Jul 27, 2026, 01:13 PM UTC

    We have deployed a fix for the issue impacting service availability and are currently monitoring the system to ensure full recovery. We greatly appreciate your continued patience & understanding.

  3. resolved Jul 27, 2026, 01:36 PM UTC

    The issue impacting service availability has been fully resolved, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!

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