Resolved after 2 hours 10 minutes, affecting Telephony Platform: Inbound Calling and Telephony Platform: Outbound Calling, on March 10, 2026.
We have not seen any further issues with Phones Pro. We thank you for your patience with this matter. Please reach out to us in Support if you have additional issues and we will be happy to assist!
Affected components
Update timeline
- investigating Mar 10, 2026, 02:39 PM UTC
We are currently experiencing issues with Phones Pro, so ServiceTitan users may experience intermittent issues placing inbound/outbound calls. Our engineers are actively working on a resolution. We will update the status page here as soon as more information becomes available. Thank you for your patience!
- investigating Mar 10, 2026, 02:47 PM UTC
We are currently experiencing issues with Phones Pro, so ServiceTitan users may experience intermittent issues placing inbound/outbound calls. Our engineers are actively working on a resolution. We advise enabling Call Continuity to ensure availability of service: https://help.servicetitan.com/how-to/how-to-phones-pro-dialpad-outage-procedure#turn-on-call-continuity We will update the status page here as soon as more information becomes available. Thank you for your patience!
- monitoring Mar 10, 2026, 03:34 PM UTC
At this time, our third-party vendor for Phones Pro has resolved the underlying issue. Our team is currently monitoring the service to ensure stability. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!
- resolved Mar 10, 2026, 04:49 PM UTC
We have not seen any further issues with Phones Pro. We thank you for your patience with this matter. Please reach out to us in Support if you have additional issues and we will be happy to assist!
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