ServiceTitan incident
Contact Center Pro Issue: Cannot Access the Application
Resolved after 1 hour 59 minutes, affecting Contact Center Web Application, on September 18, 2026.
The issue impacting Contact Center Pro has been fully resolved, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!
Affected components
Update timeline
- identified Sep 18, 2026, 09:53 AM UTC
We have identified the root cause of the issue impacting Contact Center Pro and are actively implementing a fix. We expect to see recovery shortly. We greatly appreciate your continued patience & understanding.
- resolved Sep 18, 2026, 09:59 AM UTC
The issue impacting Contact Center Pro has been fully resolved, and all systems are operating normally. We thank you for your patience and your continued trust in us while we worked to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!
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Amazon Web Services