ServiceTitan incident

Third Party CDN Issues causing ServiceTitan Performance Issues

Minor Resolved View vendor source →

ServiceTitan experienced a minor incident on September 2, 2025 affecting Office, lasting 3h 37m. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2025, 05:04 PM UTC
Resolved
Sep 02, 2025, 08:41 PM UTC
Duration
3h 37m
Detected by Pingoru
Sep 02, 2025, 05:04 PM UTC

Affected components

Office

Update timeline

  1. identified Sep 02, 2025, 05:04 PM UTC

    We’re actively working with our third-party provider to resolve a Content Delivery Network (CDN) issue affecting performance for some users in California, Oregon, and Arkansas. We’ll share another update as soon as we have more information from the provider. Thank you for your patience and understanding.

  2. monitoring Sep 02, 2025, 06:28 PM UTC

    Our third-party provider has implemented a fix and we are monitoring the results.

  3. resolved Sep 02, 2025, 08:41 PM UTC

    This incident has been resolved.