ServiceTitan experienced a minor incident on September 10, 2025 affecting Messaging: SMS Inbound, lasting 5h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 10, 2025, 08:32 PM UTC
We are currently experiencing minimal issues with inbound SMS, some ServiceTitan users may not be receiving inbound SMS to local numbers. SMS to toll-free numbers are unaffected. Our SMS provider is currently investigating the cause. We will update the status page here as soon as more information becomes available. Thank you for your patience!
- identified Sep 10, 2025, 09:43 PM UTC
Our provider has identified the cause and is working on a resolution. We will update the status page here as soon as more information becomes available. Thank you for your patience!
- monitoring Sep 10, 2025, 11:47 PM UTC
Our provider is observing expected inbound messaging behavior, and is monitoring for stability. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!
- resolved Sep 11, 2025, 02:23 AM UTC
This incident has been resolved.