ServiceTitan experienced a major incident on September 26, 2025 affecting Payment Processing - Fintech, lasting 3h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 26, 2025, 09:47 PM UTC
We are currently experiencing issues with payment processing, so ServiceTitan users may be encountering errors when attempting to process payments such as credit cards. Our engineers and third party processor are currently investigating the cause. We will update the status page here as soon as more information becomes available. Thank you for your patience!
- identified Sep 26, 2025, 10:00 PM UTC
Our third party processor has identified the cause and is working on a resolution. We are seeing an increased success rate with our payments and recommend retrying any previously failed payments. We will update the status page here as soon as more information becomes available. Thank you for your patience!
- monitoring Sep 26, 2025, 10:14 PM UTC
We are no longer seeing any payment processing failures in our metrics, and our engineers are currently monitoring for further issues. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!
- resolved Sep 27, 2025, 12:52 AM UTC
This incident has been resolved.