SailPoint incident

NERM non-SSO collaboration portal is currently experiencing a service disruption

Major Resolved View vendor source →

SailPoint experienced a major incident on September 9, 2025 affecting N. Virginia us-east-1 and Frankfurt eu-central-1 and 1 more component, lasting 33m. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2025, 01:39 AM UTC
Resolved
Sep 09, 2025, 02:13 AM UTC
Duration
33m
Detected by Pingoru
Sep 09, 2025, 01:39 AM UTC

Affected components

N. Virginia us-east-1Frankfurt eu-central-1Ireland eu-west-1London eu-west-2Tokyo ap-northeast-1Singapore ap-southeast-1Sydney ap-southeast-2Canada ca-central-1

Update timeline

  1. investigating Sep 09, 2025, 01:39 AM UTC

    SailPoint is investigating an issue with NERM non-SSO collaboration portal that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

  2. identified Sep 09, 2025, 02:03 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Sep 09, 2025, 02:13 AM UTC

    The SailPoint team has mitigated the service disruption with NERM non-SSO collaboration portal.