Puzzel had 5 outages in the last 2 years totaling 72h 25m of downtime — averaging 0.2 incidents per month.
There were 5 Puzzel outages since May 5, 2026 totaling 72h 25m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are investigating an incident affecting the Contact Centre Agent Application. Customers may experience delays in queued requests connecting to available agents. Our engineering teams are actively working to resolve this. We apologise for the disruption and will provide an update as soon as we have more information.
We are aware of reports that some users are currently unable to log in to the Contact Centre Agent Application. We are actively investigating the issue and will provide an update as soon as we have more information. We apologise for any inconvenience this may cause.
As we continue to investigate, we recommend affected users restart their browser, clear their cache and cookies, and retry logging in. For guidance on how to do this, see our Help Centre article; https://www.puzzel.com/help?pzlRoute=article&pzlSearchQuery=clear%20cache&pzlSearchLimit=10&pzlArticleId=23456 We will provide a further update as soon as we have more information.
Our engineers have confirmed that affected users can resolve the issue by clearing their cache and cookies and restarting their browser. For guidance on how to do this, see our Help Centre article: https://www.puzzel.com/help?pzlRoute=article&pzlArticleId=23456 If you continue to experience issues after following these steps, please contact our support team.
We are investigating an incident affecting our Virtual Agent service for customers hosted in Scaleway. Some customers are experiencing chatbots being unavailable or unresponsive. The issue is caused by a disruption at our infrastructure provider's data centre. Services are recovering and we are monitoring closely. You can follow our infrastructure provider's status page for live updates: https://status.scaleway.com/incidents/qkj49g6g3ykp We apologise for the disruption this is causing to you and your business.
One of Puzzel's SMS routing partners has confirmed a major incident affecting their SMS services. Puzzel engineers have rerouted outbound SMS traffic via an alternative carrier. However, some Puzzel customers may experience inbound SMS messages not being received. We will provide an update once the partner confirms the incident is resolved.
We are currently investigating an incident affecting the Puzzel Contact Centre Agent Application. Customers may be experiencing issues logging in to the Agent Application. Our Engineering teams are currently investigating this issue as a priority. We apologise for the potential impact of this incident on you and your business.