Puzzel Outage History

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Puzzel had 5 outages in the last 2 years totaling 70h 51m of downtime — averaging 0.2 incidents per month.

There were 5 Puzzel outages since May 5, 2026 totaling 70h 51m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.puzzel.com

Minor July 29, 2026

Puzzel Incident Notification

Detected by Pingoru
Jul 29, 2026, 01:02 PM UTC
Resolved
Jul 29, 2026, 01:26 PM UTC
Duration
23m
Affected: ProductsProducts (Contact Centre)Voice Channel RegionsVoice Channel Regions (Softphone)
Timeline · 1 update
  1. investigating Jul 29, 2026, 01:02 PM UTC

    We are investigating and seeking to resolve an incident which may be affecting your Puzzel Contact Centre services. Customers may be experiencing issues accessing the Agent Application. Our Operations team are currently investigating this issue as a priority. Updates will be provided every 60 minutes until the incident is resolved. We apologise for the potential impact of this incident on you and your business.

Read the full incident report →

Minor June 4, 2026

Puzzel Contact Centre Incident Notification

Detected by Pingoru
Jun 04, 2026, 08:19 AM UTC
Resolved
Jun 04, 2026, 09:17 AM UTC
Duration
58m
Affected: ProductsProducts (Contact Centre)
Timeline · 1 update
  1. investigating Jun 04, 2026, 08:19 AM UTC

    We are investigating an incident affecting the Contact Centre Agent Application. Customers may experience delays in queued requests connecting to available agents. Our engineering teams are actively working to resolve this. We apologise for the disruption and will provide an update as soon as we have more information.

Read the full incident report →

Minor May 22, 2026

Virtual Agents Incident

Detected by Pingoru
May 22, 2026, 09:52 AM UTC
Resolved
May 22, 2026, 02:56 PM UTC
Duration
5h 3m
Affected: ProductsProducts (Virtual Agents (SupWiz))
Timeline · 1 update
  1. monitoring May 22, 2026, 09:52 AM UTC

    We are investigating an incident affecting our Virtual Agent service for customers hosted in Scaleway. Some customers are experiencing chatbots being unavailable or unresponsive. The issue is caused by a disruption at our infrastructure provider's data centre. Services are recovering and we are monitoring closely. You can follow our infrastructure provider's status page for live updates: https://status.scaleway.com/incidents/qkj49g6g3ykp We apologise for the disruption this is causing to you and your business.

Read the full incident report →

Minor May 8, 2026

Puzzel SMS Incident Notification

Detected by Pingoru
May 08, 2026, 02:29 PM UTC
Resolved
May 11, 2026, 06:23 AM UTC
Duration
2d 15h
Affected: Additional ServicesAdditional Services (Messaging (SMS))
Timeline · 1 update
  1. identified May 08, 2026, 02:29 PM UTC

    One of Puzzel's SMS routing partners has confirmed a major incident affecting their SMS services. Puzzel engineers have rerouted outbound SMS traffic via an alternative carrier. However, some Puzzel customers may experience inbound SMS messages not being received. We will provide an update once the partner confirms the incident is resolved.

Read the full incident report →

Major May 5, 2026

Puzzel Contact Centre Incident

Detected by Pingoru
May 05, 2026, 01:12 AM UTC
Resolved
May 05, 2026, 01:43 AM UTC
Duration
31m
Affected: ProductsProducts (Contact Centre)
Timeline · 1 update
  1. investigating May 05, 2026, 01:12 AM UTC

    We are currently investigating an incident affecting the Puzzel Contact Centre Agent Application. Customers may be experiencing issues logging in to the Agent Application. Our Engineering teams are currently investigating this issue as a priority. We apologise for the potential impact of this incident on you and your business.

Read the full incident report →