Puzzel is currently experiencing a minor incident affecting Products and Products (Sales Intelligence (S2)) and 1 more component, which began 2d ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating Sep 14, 2026, 11:44 AM UTC
We are currently investigating reports of silent calls affecting some customers in Denmark, impacting Contact Centre and Sales Intelligence. Thank you for your patience. We will provide more information as soon as we have an update on the investigation.
- investigating Sep 14, 2026, 12:56 PM UTC
We are continuing to investigate reports of silent calls affecting some customers in Denmark, impacting Contact Centre and Sales Intelligence. We are in dialogue with one of our vendors as part of the investigation. Thank you for your patience. We will provide more information as soon as we have an update.
- investigating Sep 15, 2026, 07:23 AM UTC
We are continuing to investigate reports of silent calls affecting some customers in Denmark, impacting Contact Centre and Sales Intelligence. As traffic has increased this morning, we are unfortunately seeing a higher number of calls affected by the issue. We remain in dialogue with one of our vendors as part of the ongoing investigation and are working to identify the cause and restore normal service. Thank you for your patience and understanding. We will provide a further update as soon as we have more information.
- investigating Sep 15, 2026, 10:10 AM UTC
We are continuing to investigate reports of silent calls affecting some customers in Denmark, with an impact on both Contact Centre and Sales Intelligence services. As part of our ongoing investigation, we remain in close dialogue with one of our vendors and are working to identify the root cause of the issue and restore normal service as soon as possible. We appreciate your patience and understanding while we continue our investigation. We will provide a further update here as soon as more information becomes available. In the meantime, please continue to raise any issues via a Support Ticket.
- identified Sep 15, 2026, 01:04 PM UTC
Our investigation into silent calls affecting some customers in Denmark, impacting both Contact Centre and Sales Intelligence services, has identified the underlying cause of the issue. We are working with our vendor to implement the required configuration change. The change is subject to the vendor's change process, and we are working with them to have this completed as quickly as possible. The impact is currently limited and varies with traffic levels. We continue to monitor the situation closely while working towards a permanent resolution. We appreciate your continued patience and understanding. We will provide a further update here when there is more information.
- identified Sep 15, 2026, 01:53 PM UTC
The required configuration change with our vendor is scheduled for further work tomorrow at 09:00 CEST. The timing for completion is not yet confirmed. In parallel, we are implementing an additional mitigation this evening which we expect will address the issue. The issue is currently limited to inbound calls, as outbound traffic has been rerouted via an alternative route. The impact remains limited and varies depending on traffic levels. For affected incoming calls, callers may not hear the normal welcome message and may therefore hang up and try calling again. We continue to monitor the situation closely and will provide a further update as soon as more information becomes available.