Puzzel experienced a minor incident on May 12, 2026 affecting Products and Products (Contact Centre), lasting 18m. The incident has been resolved; the full update timeline is below.
Affected components
ProductsProducts (Contact Centre)
Update timeline
- identified May 12, 2026, 10:27 AM UTC
We have identified an incident affecting Puzzel Contact Centre services. Some customers may be experiencing issues logging on to profiles in the Agent Application. Our Operations team are currently investigating this issue as a priority. Updates will be provided every 60 minutes until the incident is resolved. We apologise for the potential impact of this incident on you and your business.