Puzzel experienced a major incident on October 14, 2026 affecting Products and Products (Case Management) and 1 more component, lasting 1h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 14, 2026, 09:19 AM UTC
Puzzel is investigating reports of customers experiencing issues with Puzzel Contact Centre services. Customers may be experiencing issues logging in to the Agent Application. Our Engineering teams are currently investigating this issue as a priority. We apologise for the potential impact of this incident on you and your business.
- monitoring Oct 14, 2026, 09:29 AM UTC
Puzzel engineers have advised that users can now log in to Puzzel applications. Users may experience some delay when accessing the Agent Application as normal service is restored. We will continue to monitor services and will update you once the incident has been confirmed as resolved.