Is Puzzel down?
Last checked just nowNo incidents right now.
Puzzel is operational right now. Last checked just now; the most recent incident resolved 4d ago.
Real-time Puzzel status, recent outages, and incident history — pulled directly from Puzzel's official status page at https://status.puzzel.com every 5 minutes. Pingoru tracks 22 Puzzel services and has captured 16 incidents in the last 90 days (99.14% uptime). Get email, Slack, Discord, or webhook alerts the moment Puzzel reports a new incident — free for 5 monitors, no credit card.
Recent outages & incidents
Past 90 days- ProductsContact Centre
Timeline · 1 update
- investigating · Jun 04, 2026, 08:19 AM UTC
We are investigating an incident affecting the Contact Centre Agent Application. Customers may experience delays in queued requests connecting to available agents. Our engineering teams are actively working to resolve this. We apologise for the disruption and will provide an update as soon as we have more information.
Latest: We are investigating an incident affecting the Contact Centre Agent Application. Customers may experience delays in queued requests connecting to available agents. Our engineering …
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- ProductsContact Centre
Timeline · 3 updates
- investigating · May 27, 2026, 06:36 AM UTC
We are aware of reports that some users are currently unable to log in to the Contact Centre Agent Application. We are actively investigating the issue and will provide an update as soon as we have more information. We apologise for any inconvenience this may cause.
- investigating · May 27, 2026, 06:58 AM UTC
As we continue to investigate, we recommend affected users restart their browser, clear their cache and cookies, and retry logging in. For guidance on how to do this, see our Help Centre article; https://www.puzzel.com/help?pzlRoute=article&pzlSearchQuery=clear%20cache&pzlSearchLimit=10&pzlArticleId=23456 We will provide a further update as soon as we have more information.
- monitoring · May 27, 2026, 07:28 AM UTC
Our engineers have confirmed that affected users can resolve the issue by clearing their cache and cookies and restarting their browser. For guidance on how to do this, see our Help Centre article: https://www.puzzel.com/help?pzlRoute=article&pzlArticleId=23456 If you continue to experience issues after following these steps, please contact our support team.
Latest: Our engineers have confirmed that affected users can resolve the issue by clearing their cache and cookies and restarting their browser. For guidance on how to do this, see our Hel…
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- ProductsVirtual Agents (SupWiz)
Timeline · 1 update
- monitoring · May 22, 2026, 09:52 AM UTC
We are investigating an incident affecting our Virtual Agent service for customers hosted in Scaleway. Some customers are experiencing chatbots being unavailable or unresponsive. The issue is caused by a disruption at our infrastructure provider's data centre. Services are recovering and we are monitoring closely. You can follow our infrastructure provider's status page for live updates: https://status.scaleway.com/incidents/qkj49g6g3ykp We apologise for the disruption this is causing to you and your business.
Latest: We are investigating an incident affecting our Virtual Agent service for customers hosted in Scaleway. Some customers are experiencing chatbots being unavailable or unresponsive. T…
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- Voice Channel RegionsVoice UK
Timeline · 1 update
- investigating · May 14, 2026, 02:58 PM UTC
Puzzel engineers are investigating and seeking to resolve an incident which may be affecting your Contact Centre service. UK customers may be experiencing call quality issues. Updates will be provided as soon as we have more information. We apologise for the potential impact of this incident on you and your business.
Latest: Puzzel engineers are investigating and seeking to resolve an incident which may be affecting your Contact Centre service. UK customers may be experiencing call quality issues. Upda…
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- ProductsContact Centre
Timeline · 1 update
- identified · May 12, 2026, 10:27 AM UTC
We have identified an incident affecting Puzzel Contact Centre services. Some customers may be experiencing issues logging on to profiles in the Agent Application. Our Operations team are currently investigating this issue as a priority. Updates will be provided every 60 minutes until the incident is resolved. We apologise for the potential impact of this incident on you and your business.
Latest: We have identified an incident affecting Puzzel Contact Centre services. Some customers may be experiencing issues logging on to profiles in the Agent Application. Our Operations t…
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See the full Puzzel outage history
2 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
Browse Puzzel outage history →Or sign up free to get alerts when Puzzel breaks · 10 free monitors · No credit card
- Started Jun 04, 2026, 08:19 AM UTC · Resolved Jun 04, 2026, 09:17 AM UTC · 58m
- Puzzel Incident Notification ResolvedStarted May 27, 2026, 06:36 AM UTC · Resolved May 27, 2026, 08:33 AM UTC · 1h 57m
- Virtual Agents Incident ResolvedStarted May 22, 2026, 09:52 AM UTC · Resolved May 22, 2026, 02:56 PM UTC · 5h 3m
- Puzzel Incident Notification ResolvedStarted May 14, 2026, 02:58 PM UTC · Resolved May 14, 2026, 03:58 PM UTC · 59m
- Puzzel Incident Notification ResolvedStarted May 12, 2026, 10:27 AM UTC · Resolved May 12, 2026, 10:45 AM UTC · 18m
- Puzzel SMS Incident Notification ResolvedStarted May 08, 2026, 02:29 PM UTC · Resolved May 11, 2026, 06:23 AM UTC · 2d 15h
- Puzzel Contact Centre Incident ResolvedStarted May 05, 2026, 01:12 AM UTC · Resolved May 05, 2026, 01:43 AM UTC · 31m