Is Puzzel down?
Last checked 9m agoNo incidents right now.
Puzzel is operational right now. Last checked 9m ago; the most recent incident resolved 3d ago.
Real-time Puzzel status, recent outages, and incident history — pulled directly from Puzzel's official status page at https://status.puzzel.com every 5 minutes. Pingoru tracks 22 Puzzel services and has captured 25 incidents in the last 90 days (98.38% uptime). Get email, Slack, Discord, or webhook alerts the moment Puzzel reports a new incident — free for 5 monitors, no credit card.
Recent outages & incidents
Past 90 days- ProductsContact CentreVoice Channel RegionsSoftphone
Timeline · 1 update
- investigating · Jul 29, 2026, 01:02 PM UTC
We are investigating and seeking to resolve an incident which may be affecting your Puzzel Contact Centre services. Customers may be experiencing issues accessing the Agent Application. Our Operations team are currently investigating this issue as a priority. Updates will be provided every 60 minutes until the incident is resolved. We apologise for the potential impact of this incident on you and your business.
Latest: We are investigating and seeking to resolve an incident which may be affecting your Puzzel Contact Centre services. Customers may be experiencing issues accessing the Agent Applica…
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- ProductsConversational IntelligenceAdditional ServicesCo-Pilot
Timeline · 1 update
- investigating · Jun 24, 2026, 11:00 AM UTC
Puzzel engineers are investigating and seeking to resolve an incident which may be affecting your Conversational Intelligence service. Customers may be experiencing a delay in conversation imports to Conversational Intelligence. Updates will be provided once we have more information regarding the incident. We apologise for the potential impact of this incident on you and your business.
Latest: Puzzel engineers are investigating and seeking to resolve an incident which may be affecting your Conversational Intelligence service. Customers may be experiencing a delay in conv…
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- Voice Channel RegionsSoftphoneVoice UK
Timeline · 2 updates
- investigating · Jun 23, 2026, 09:52 PM UTC
Puzzel engineers are currently investigating an issue impacting Puzzel customers hosted on Puzzel's UK platform area in Azure (UK1). Affected customers may experience silent calls. Our engineering teams are actively working to identify the cause and restore normal service as quickly as possible. We apologise for the potential impact of this incident on you and your business.
- investigating · Jun 23, 2026, 10:01 PM UTC
To restore service, Puzzel engineers are performing a software rollback which may cause active sessions to disconnect. We will update you once this is completed.
Latest: To restore service, Puzzel engineers are performing a software rollback which may cause active sessions to disconnect. We will update you once this is completed.
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- ProductsSales Intelligence (S2)
Timeline · 1 update
- investigating · Jun 23, 2026, 06:31 AM UTC
We are investigating and seeking to resolve an incident which may be affecting customers using Puzzel Sales Intelligence. Customers may be experiencing problems logging on and accessing the service. Our Operations team are currently investigating this issue as a priority. We apologise for the potential impact of this incident on you and your business.
Latest: We are investigating and seeking to resolve an incident which may be affecting customers using Puzzel Sales Intelligence. Customers may be experiencing problems logging on and acce…
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- ProductsContact Centre
Timeline · 1 update
- investigating · Jun 04, 2026, 08:19 AM UTC
We are investigating an incident affecting the Contact Centre Agent Application. Customers may experience delays in queued requests connecting to available agents. Our engineering teams are actively working to resolve this. We apologise for the disruption and will provide an update as soon as we have more information.
Latest: We are investigating an incident affecting the Contact Centre Agent Application. Customers may experience delays in queued requests connecting to available agents. Our engineering …
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See the full Puzzel outage history
6 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
Browse Puzzel outage history →Or sign up free to get alerts when Puzzel breaks · 10 free monitors · No credit card
- Puzzel Incident Notification ResolvedStarted Jul 29, 2026, 01:02 PM UTC · Resolved Jul 29, 2026, 01:26 PM UTC · 23m
- Puzzel Incident Notification ResolvedStarted Jun 24, 2026, 11:00 AM UTC · Resolved Jun 25, 2026, 08:47 AM UTC · 21h 46m
- Puzzel Incident Notification ResolvedStarted Jun 23, 2026, 09:52 PM UTC · Resolved Jun 23, 2026, 10:21 PM UTC · 28m
- Puzzel Incident Notification ResolvedStarted Jun 23, 2026, 06:31 AM UTC · Resolved Jun 23, 2026, 06:47 AM UTC · 15m
- Started Jun 04, 2026, 08:19 AM UTC · Resolved Jun 04, 2026, 09:17 AM UTC · 58m
- Puzzel Incident Notification ResolvedStarted May 27, 2026, 06:36 AM UTC · Resolved May 27, 2026, 08:33 AM UTC · 1h 57m
- Virtual Agents Incident ResolvedStarted May 22, 2026, 09:52 AM UTC · Resolved May 22, 2026, 02:56 PM UTC · 5h 3m
- Puzzel Incident Notification ResolvedStarted May 14, 2026, 02:58 PM UTC · Resolved May 14, 2026, 03:58 PM UTC · 59m