Puzzel experienced a minor incident on May 14, 2026 affecting Voice Channel Regions and Voice Channel Regions (Voice UK), lasting 59m. The incident has been resolved; the full update timeline is below.
Affected components
Voice Channel RegionsVoice Channel Regions (Voice UK)
Update timeline
- investigating May 14, 2026, 02:58 PM UTC
Puzzel engineers are investigating and seeking to resolve an incident which may be affecting your Contact Centre service. UK customers may be experiencing call quality issues. Updates will be provided as soon as we have more information. We apologise for the potential impact of this incident on you and your business.