Ongoing since 05:03 PM UTC, affecting Products and Products (Products — Contact Centre) and 1 more.
Puzzel engineers have restored Chat and Virtual Agent services. We are continuing to monitor services closely and will advise once the incident is confirmed as resolved. We apologise for the potential impact of this incident on you and your business.
Affected components
Update timeline
- investigating Oct 26, 2026, 05:03 PM UTC
Puzzel engineers are investigating and seeking to resolve an incident which may be affecting your Chat and Virtual Agent services. Customers may be experiencing issues starting chats. We apologise for the potential impact of this incident on you and your business.
- monitoring Oct 26, 2026, 05:11 PM UTC
Puzzel engineers have restored Chat and Virtual Agent services. We are continuing to monitor services closely and will advise once the incident is confirmed as resolved. We apologise for the potential impact of this incident on you and your business.
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