Ongoing since 07:38 AM UTC, affecting Products and Products (Products — Case Management).
Puzzel engineers are investigating reports of issues with Puzzel Case Management for customers hosted on Puzzel Private Cloud. Users may experience slow response times or be unable to open tickets, with some users receiving a 504 error. Users who can open tickets may also be unable to reply, reassign tickets or change their status, and may receive an error message. We are investigating the issue and will provide an update as soon as more information is available. We apologise for the potential impact this incident may have on you and your business.
Affected components
Update timeline
- investigating Oct 27, 2026, 07:38 AM UTC
Puzzel engineers are investigating reports of issues with Puzzel Case Management for customers hosted on Puzzel Private Cloud. Users may experience slow response times or be unable to open tickets, with some users receiving a 504 error. Users who can open tickets may also be unable to reply, reassign tickets or change their status, and may receive an error message. We are investigating the issue and will provide an update as soon as more information is available. We apologise for the potential impact this incident may have on you and your business.
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