Ongoing since 09:29 AM UTC, affecting Voice Channel Regions and Voice Channel Regions (Voice Channel Regions — Softphone).
We are investigating and seeking to resolve an incident which may be causing a delay in the Agent Application. Agents may experience not being able to answer incoming requests when using Softphone in the Agent Application. Affected users are advised to re-log to the Agent Application and refresh the browser. Our Operations team are currently investigating this issue as a priority. We apologise for the potential impact of this incident on you and your business.
Affected components
Update timeline
- monitoring Oct 29, 2026, 09:29 AM UTC
We are investigating and seeking to resolve an incident which may be causing a delay in the Agent Application. Agents may experience not being able to answer incoming requests when using Softphone in the Agent Application. Affected users are advised to re-log to the Agent Application and refresh the browser. Our Operations team are currently investigating this issue as a priority. We apologise for the potential impact of this incident on you and your business.
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