Puzzel experienced a minor incident on June 4, 2026 affecting Products and Products (Contact Centre), lasting 58m. The incident has been resolved; the full update timeline is below.
Affected components
ProductsProducts (Contact Centre)
Update timeline
- investigating Jun 04, 2026, 08:19 AM UTC
We are investigating an incident affecting the Contact Centre Agent Application. Customers may experience delays in queued requests connecting to available agents. Our engineering teams are actively working to resolve this. We apologise for the disruption and will provide an update as soon as we have more information.