Puzzel experienced a minor incident on July 29, 2026 affecting Products and Products (Contact Centre) and 1 more component, lasting 23m. The incident has been resolved; the full update timeline is below.
Affected components
ProductsProducts (Contact Centre)Voice Channel RegionsVoice Channel Regions (Softphone)
Update timeline
- investigating Jul 29, 2026, 01:02 PM UTC
We are investigating and seeking to resolve an incident which may be affecting your Puzzel Contact Centre services. Customers may be experiencing issues accessing the Agent Application. Our Operations team are currently investigating this issue as a priority. Updates will be provided every 60 minutes until the incident is resolved. We apologise for the potential impact of this incident on you and your business.