Puzzel experienced a minor incident on May 22, 2026 affecting Products and Products (Virtual Agents (SupWiz)), lasting 5h 3m. The incident has been resolved; the full update timeline is below.
Affected components
ProductsProducts (Virtual Agents (SupWiz))
Update timeline
- monitoring May 22, 2026, 09:52 AM UTC
We are investigating an incident affecting our Virtual Agent service for customers hosted in Scaleway. Some customers are experiencing chatbots being unavailable or unresponsive. The issue is caused by a disruption at our infrastructure provider's data centre. Services are recovering and we are monitoring closely. You can follow our infrastructure provider's status page for live updates: https://status.scaleway.com/incidents/qkj49g6g3ykp We apologise for the disruption this is causing to you and your business.