Puzzel incident

Puzzel Contact Centre Incident

Major Resolved View vendor source →

Puzzel experienced a major incident on May 5, 2026 affecting Products and Products (Contact Centre), lasting 31m. The incident has been resolved; the full update timeline is below.

Started
May 05, 2026, 01:12 AM UTC
Resolved
May 05, 2026, 01:43 AM UTC
Duration
31m
Detected by Pingoru
May 05, 2026, 01:12 AM UTC

Affected components

ProductsProducts (Contact Centre)

Update timeline

  1. investigating May 05, 2026, 01:12 AM UTC

    We are currently investigating an incident affecting the Puzzel Contact Centre Agent Application. Customers may be experiencing issues logging in to the Agent Application. Our Engineering teams are currently investigating this issue as a priority. We apologise for the potential impact of this incident on you and your business.