Resolved after 1 hour 26 minutes, affecting Products and Products (Products — Contact Centre) and 1 more, on October 29, 2026.
We are aware that customers hosted on Puzzel’s Private Cloud are experiencing an issue affecting some inbound calls to Puzzel Contact Centre. Puzzel engineers are working to restore normal service as a priority. Further updates will be provided as more information becomes available. Please accept our apologies for the impact of this incident on you and your business.
Affected components
Update timeline
- investigating Oct 29, 2026, 07:28 AM UTC
We are aware that some customers hosted on Puzzel’s Private Cloud are experiencing intermittent difficulty making outbound calls through Puzzel Contact Centre. Puzzel engineers are working to restore normal service as a priority. Further updates will be provided as more information becomes available.
- monitoring Oct 29, 2026, 07:37 AM UTC
At approximately 08:30 CET, our engineers rerouted outbound calls to restore service for affected customers. We are now monitoring the situation closely to confirm that calls are connecting normally. Puzzel engineers continue to work on the underlying cause as a priority. Further updates will be provided as more information becomes available.
- investigating Oct 29, 2026, 08:02 AM UTC
We are aware that customers hosted on Puzzel’s Private Cloud are experiencing an issue affecting some inbound calls to Puzzel Contact Centre. Puzzel engineers are working to restore normal service as a priority. Further updates will be provided as more information becomes available. Please accept our apologies for the impact of this incident on you and your business.
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