Puzzel experienced a minor incident on September 14, 2026 affecting Voice Channel Regions and Voice Channel Regions (Voice Norway) and 1 more component, lasting 1h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 14, 2026, 08:26 AM UTC
We are currently investigating an incident affecting voice services in Sweden. Some customers may be unable to initiate outbound calls. Our engineering team is treating this as a priority and is working to identify the cause and restore full service as quickly as possible. We apologise for any inconvenience this may cause you and your business, and will provide an update as soon as we have more information.
- investigating Sep 14, 2026, 09:02 AM UTC
We are continuing to investigate the incident affecting voice services, initially reported in Sweden. We are now receiving reports of similar issues from other countries. Customers may be unable to initiate outbound calls, and customers may also be experiencing issues with some inbound calls. Our engineering team continues to treat this as a priority and is working to identify the root cause and restore full service as quickly as possible. We apologise for any inconvenience this may cause you and your business, and will provide a further update as soon as we have more information.