Resolved after 1 hour 53 minutes, affecting Products and Products (Products — Contact Centre) and 1 more, on September 9, 2026.
Puzzel engineers are continuing to work to resolve the incident, which is affecting the Puzzel Agent Application. Our monitoring indicates that service is improving and some users are now able to access the Agent Application. Some customers may still be experiencing error messages or delays loading the Agent Application, as normal service is being restored. We apologise for the potential impact of this incident on you and your business.
Affected components
Update timeline
- investigating Sep 09, 2026, 11:36 AM UTC
We are investigating and seeking to resolve an incident which may be affecting your service. Customers may be experiencing issues accessing the Agent Application & Admin Portal. Our Operations team are currently investigating this issue as a priority. We apologise for the potential impact of this incident on you and your business.
- investigating Sep 09, 2026, 12:07 PM UTC
Puzzel engineers are continuing to work to resolve the incident, which is affecting the Puzzel Agent Application. Customers may be experiencing a "Sign-in failed" error message when accessing the Agent Application. The Puzzel Admin Portal is available and administrators can log agents on/off via the Puzzel Admin Portal. Agents using softphone can be logged on with alternative phones if applicable. Our Operations team are continuing to investigate this issue as a priority. We apologise for the potential impact of this incident on you and your business.
- identified Sep 09, 2026, 12:54 PM UTC
Puzzel engineers are continuing to work to resolve the incident, which is affecting the Puzzel Agent Application. Our monitoring indicates that service is improving and some users are now able to access the Agent Application. Some customers may still be experiencing error messages or delays loading the Agent Application, as normal service is being restored. We apologise for the potential impact of this incident on you and your business.
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