Puzzel experienced a minor incident on May 27, 2026 affecting Products and Products (Contact Centre), lasting 1h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 27, 2026, 06:36 AM UTC
We are aware of reports that some users are currently unable to log in to the Contact Centre Agent Application. We are actively investigating the issue and will provide an update as soon as we have more information. We apologise for any inconvenience this may cause.
- investigating May 27, 2026, 06:58 AM UTC
As we continue to investigate, we recommend affected users restart their browser, clear their cache and cookies, and retry logging in. For guidance on how to do this, see our Help Centre article; https://www.puzzel.com/help?pzlRoute=article&pzlSearchQuery=clear%20cache&pzlSearchLimit=10&pzlArticleId=23456 We will provide a further update as soon as we have more information.
- monitoring May 27, 2026, 07:28 AM UTC
Our engineers have confirmed that affected users can resolve the issue by clearing their cache and cookies and restarting their browser. For guidance on how to do this, see our Help Centre article: https://www.puzzel.com/help?pzlRoute=article&pzlArticleId=23456 If you continue to experience issues after following these steps, please contact our support team.