Puzzel experienced a minor incident on September 18, 2026 affecting Products and Products (Case Management) and 1 more component, lasting 16m. The incident has been resolved; the full update timeline is below.
Affected components
ProductsProducts (Case Management)Products (Contact Centre)
Update timeline
- investigating Sep 18, 2026, 07:07 AM UTC
We are investigating and seeking to resolve an incident which may be affecting your service. Customers may be experiencing issues accessing some Puzzel services. Our Operations team are currently investigating this issue as a priority. We apologise for the potential impact of this incident on you and your business.