Plivo Outage History

Dear Valued Customer, We recently experienced call failures in the India region for the 911600 series numbers. After initial investigation, our carrier partner was notified, who took corrective action and the incident was resolved Incident Start Time: 15th June 2026, 11:15 IST Incident End Time: 15th June 2026, 11:45 IST If you have any questions or concerns regarding this incident, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us

This incident has been resolved.

This incident has been resolved.

Incident Summary — Elevated Call Failure Rate on 9180 Number Series. Specific number series of 9180 were impacted for outbound calls. Incident Window: 5th June 2026, 6:30 PM IST — 6th June 11:30 AM IST Impact: Outbound calls to the 9180 number series were affected throughout the incident window. The failure rate reached approximately 34% at peak. Other number series and carrier paths were unaffected. The issue appeared to partially ease during low-traffic overnight hours but fully reasserted when business-hours call volumes resumed on the morning of 6 June. Resolution: Once issue was detected engineering team analysed the issue and resolved by replacing affected routing infrastructure. Issue was resolved by 6th June 11:30 AM.

Dear Valued Customer, We recently experienced intermittent Inbound Call failures in India region. Our engineering and operations teams promptly investigated and resolved the issue. The root cause was identified, and corrective actions have been implemented to prevent recurrence. Incident Start Time: 12th May 2026 10:50 UTC Incident End Time: 12th May 2026 11:20 UTC If you have any questions or concerns regarding this incident, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us

Dear Valued Customer, We observed some inbound calls to PHLO applications were not being processed successfully. This affected a specific configuration where a phone number rented to a sub-account was attached to a PHLO application owned by the parent account. A recent deployment introduced a change in the request authentication flow that did not account for this configuration. The issue has been identified and fixed. Customers using phone numbers and PHLOs directly under their main account were not impacted. If you have any questions or need further assistance, please don't hesitate to contact Plivo Support through our Support Portal(https://support.plivo.com/hc/en-us).

This incident has been resolved

This incident has been resolved.

This incident has been resolved.

This incident has been resolved.

This incident has been resolved.

The carrier has resolved the issue.

We observed elevated latency for approximately 10 minutes, which may have briefly affected performance for some users. The underlying issue was identified and addressed, and the system has since returned to normal operation.

This incident has been resolved.

We experienced intermittent SMS message failures between 13:50 UTC and 13:59 UTC on 29th Oct 2025 due to an underlying infrastructure failure. The issue was auto-recovered, and all systems have since stabilized. Message processing has fully recovered, and the platform is operating normally. Incident Start Time: 29th Oct 2025 13:50 UTC Incident End Time: 29th Oct 2025 13:59 UTC

This incident has been resolved.

This incident has been resolved.

Dear Valued Customer, We recently experienced intermittent SMS failures. Our engineering and operations teams promptly investigated and resolved the issue. The root cause was identified, and corrective actions have been implemented to prevent recurrence. Incident Start Time: 6th Oct 2025 14:30 UTC Incident End Time: 7th Oct 2025 03:30 UTC If you have any questions or concerns regarding this incident, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us

This incident has been resolved.

This incident has been resolved.

Dear Valued Customer, We recently experienced inbound call failures affecting users in the India region during the time window specified below. The issue has since been resolved, and all services are currently operating normally. Incident Start Time: 19th June 2025 11:45 UTC Incident End Time: 19th June 2025 12:50 UTC If you have any questions or concerns regarding this incident, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us

Dear Valued Customer, We recently experienced intermittent outbound call failures affecting users in the India region during the time window specified below. The issue has since been resolved, and all services are currently operating normally. Incident Start Time: 5th June 2025 05:25 UTC Incident End Time: 5th June 2025 05:50 UTC If you have any questions or concerns regarding this incident, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us

Dear Valued Customer, We recently experienced intermittent SMS and MMS failures. Our engineering and operations teams promptly investigated and resolved the issue. The root cause was identified, and corrective actions have been implemented to prevent recurrence. Incident Start Time: 20th May 2025 07:30 UTC Incident End Time: 20th May 2025 07:50 UTC If you have any questions or concerns regarding this incident, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us

This incident has been resolved.