Plivo Outage History

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There were 6 Plivo outages since February 5, 2026 totaling 10h 48m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.plivo.com

Notice April 8, 2026

PHLO: Inbound call failures — sub-account numbers on main account PHLO apps

Detected by Pingoru
Apr 08, 2026, 06:30 AM UTC
Resolved
Apr 08, 2026, 06:30 AM UTC
Duration
Timeline · 1 update
  1. resolved Apr 08, 2026, 04:36 PM UTC

    Dear Valued Customer, We observed some inbound calls to PHLO applications were not being processed successfully. This affected a specific configuration where a phone number rented to a sub-account was attached to a PHLO application owned by the parent account. A recent deployment introduced a change in the request authentication flow that did not account for this configuration. The issue has been identified and fixed. Customers using phone numbers and PHLOs directly under their main account were not impacted. If you have any questions or need further assistance, please don't hesitate to contact Plivo Support through our Support Portal(https://support.plivo.com/hc/en-us).

Read the full incident report →

Minor March 28, 2026

Missing Web hook Events for Voice Calls in India Region

Detected by Pingoru
Mar 28, 2026, 01:23 PM UTC
Resolved
Mar 28, 2026, 02:52 PM UTC
Duration
1h 29m
Affected: REST APIs and XML
Timeline · 4 updates
  1. investigating Mar 28, 2026, 01:23 PM UTC

    Some webhook events for voice calls are not being generated in the India region. We are actively investigating and working to resolve this as quickly as possible. Updates will be provided as they become available.

  2. identified Mar 28, 2026, 02:13 PM UTC

    Issue has been identified. Fix is being implemented.

  3. monitoring Mar 28, 2026, 02:46 PM UTC

    A fix has been implemented and we are monitoring the results

  4. resolved Mar 28, 2026, 02:52 PM UTC

    This incident has been resolved

Read the full incident report →

Minor February 9, 2026

Voice calls are impacted due to infrastructure issue in US region.

Detected by Pingoru
Feb 09, 2026, 02:59 PM UTC
Resolved
Feb 09, 2026, 03:59 PM UTC
Duration
1h
Affected: SIP TrunkingPSTN CallsClient Calls (Browser & Mobile)
Timeline · 4 updates
  1. investigating Feb 09, 2026, 02:59 PM UTC

    Please be advised that voice calls in the US region are currently being impacted by an infrastructure issue. We are investigating the matter alongside our infrastructure partner to resolve this as quickly as possible. We will provide further updates as they become available.

  2. investigating Feb 09, 2026, 03:14 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Feb 09, 2026, 03:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 09, 2026, 03:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 9, 2026

Failures to retrieve CDRs in India Region

Detected by Pingoru
Feb 09, 2026, 12:25 PM UTC
Resolved
Feb 09, 2026, 12:52 PM UTC
Duration
27m
Affected: RecordingsCDR (Call Detail Records)
Timeline · 3 updates
  1. investigating Feb 09, 2026, 12:25 PM UTC

    Dear Valued Customer, We are observing failures to retrieve CDR and recordings. All other services are operating normally. Our engineers are actively working to resolve the issue and restore service. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us

  2. monitoring Feb 09, 2026, 12:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 09, 2026, 12:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 8, 2026

Service degradation - Intermittent Messaging Failures

Detected by Pingoru
Feb 08, 2026, 01:41 PM UTC
Resolved
Feb 08, 2026, 05:11 PM UTC
Duration
3h 29m
Affected: SMS APIVerify API
Timeline · 3 updates
  1. investigating Feb 08, 2026, 01:41 PM UTC

    Dear Valued Customer, We are currently experiencing intermittent message failures affecting a subset of Messaging traffic. Our engineering teams have identified the issue and are actively working to stabilize the service. Other platform services continue to operate normally. We are closely monitoring the situation and will provide further updates as progress is made. We apologize for any inconvenience caused and appreciate your patience while we work toward a resolution. If you have any questions, please get in touch with Plivo Support. Support portal: https://support.plivo.com/hc/en-us Sincerely, Plivo Team

  2. monitoring Feb 08, 2026, 02:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 08, 2026, 05:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 5, 2026

Outbound call failures in India region for 160 series

Detected by Pingoru
Feb 05, 2026, 08:39 AM UTC
Resolved
Feb 05, 2026, 01:01 PM UTC
Duration
4h 21m
Affected: PSTN Calls
Timeline · 4 updates
  1. investigating Feb 05, 2026, 08:39 AM UTC

    Dear Valued Customer, We are observing outbound call failures in the India region. Calls originating from 160 Caller IDs are impacted. All other services are operating normally. Our engineers are actively working to resolve the issue and restore service.

  2. monitoring Feb 05, 2026, 09:31 AM UTC

    The carrier has implemented a fix. Calls are working as expected. We are currently monitoring.

  3. identified Feb 05, 2026, 09:46 AM UTC

    We are observing outbound call failures in the India region. Calls originating from 160 Caller IDs are impacted. We are currently investigating.

  4. resolved Feb 05, 2026, 01:01 PM UTC

    This incident has been resolved.

Read the full incident report →

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