Plivo Outage History

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Plivo had 41 outages in the last 2 years totaling 269h 11m of downtime — averaging 1.7 incidents per month.

There were 41 Plivo outages since January 14, 2025 totaling 269h 11m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.plivo.com

Notice May 11, 2025

Intermittent SMS failure towards India

Detected by Pingoru
May 11, 2025, 07:24 PM UTC
Resolved
May 12, 2025, 07:30 AM UTC
Duration
12h 6m
Timeline · 2 updates
  1. investigating May 11, 2025, 07:24 PM UTC

    Dear Valued Customer, We are currently experiencing a disruption with one of our carrier partners, which is impacting message delivery to India. Our engineering and operations teams are actively working with the carrier to identify the root cause and resolve the issue as quickly as possible. If you have any questions, please get in touch with Plivo Support. Support portal: https://support.plivo.com/hc/en-us

  2. resolved May 12, 2025, 07:30 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 11, 2025

Intermittent SMS delivery issue towards India

Detected by Pingoru
May 11, 2025, 02:14 PM UTC
Resolved
May 11, 2025, 03:05 PM UTC
Duration
50m
Timeline · 3 updates
  1. investigating May 11, 2025, 02:14 PM UTC

    Dear Valued Customer, We are currently experiencing a disruption with one of our carrier partners, which is impacting message delivery to India. Our engineering and operations teams are actively working with the carrier to identify the root cause and resolve the issue as quickly as possible. If you have any questions, please get in touch with Plivo Support. Support portal: https://support.plivo.com/hc/en-us

  2. monitoring May 11, 2025, 03:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 11, 2025, 03:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 7, 2025

Intermittent Outbound PSTN Call Failures in South America

Detected by Pingoru
May 07, 2025, 10:25 AM UTC
Resolved
May 07, 2025, 12:49 PM UTC
Duration
2h 23m
Affected: SIP Trunking, South America
Timeline · 3 updates
  1. investigating May 07, 2025, 10:25 AM UTC

    Dear Valued Customer, One of our carriers are currently experiencing intermittent call failures impacting outbound PSTN calls towards South America. All other services remain fully operational. Our engineers are actively working to resolve the issue and restore service. If you have any questions, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us

  2. monitoring May 07, 2025, 12:18 PM UTC

    Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.

  3. resolved May 07, 2025, 12:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 30, 2025

Intermittent MMS Delivery Issue

Detected by Pingoru
Apr 30, 2025, 06:24 PM UTC
Resolved
Apr 30, 2025, 06:51 PM UTC
Duration
26m
Affected: MMS API
Timeline · 3 updates
  1. investigating Apr 30, 2025, 06:24 PM UTC

    Dear Valued Customer, We are currently experiencing an intermittent issue with MMS delivery. All other services remain fully operational. Our engineering team is actively working to resolve the issue and restore MMS delivery. For any questions or concerns, please don't hesitate to contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us

  2. monitoring Apr 30, 2025, 06:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 30, 2025, 06:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 22, 2025

Delivery delays on Inbound/Outbound SMS towards phone numbers in US

Detected by Pingoru
Apr 22, 2025, 03:25 PM UTC
Resolved
Apr 23, 2025, 06:05 AM UTC
Duration
14h 39m
Affected: Shortcode SMS, USA & CanadaToll-free SMS, USA & Canada
Timeline · 3 updates
  1. investigating Apr 22, 2025, 03:25 PM UTC

    Dear Valued Customer, Our carrier partner is currently observing Inbound/Outbound SMS delivery delays towards phone numbers in the US. All other services are operating normally. We are actively working with our carrier to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us

  2. monitoring Apr 22, 2025, 03:45 PM UTC

    Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.

  3. resolved Apr 23, 2025, 06:05 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 21, 2025

Intermittent Inbound SIP Calls Failures

Detected by Pingoru
Apr 21, 2025, 02:38 AM UTC
Resolved
Apr 21, 2025, 03:07 AM UTC
Duration
29m
Affected: Endpoint calls (SIP)
Timeline · 3 updates
  1. investigating Apr 21, 2025, 02:38 AM UTC

    Dear Valued Customer, We are currently experiencing intermittent call failures impacting inbound SIP calls. All other services remain fully operational. Our engineers are actively working to resolve the issue and restore service. If you have any questions, please contact Plivo Support. https://support.plivo.com/hc/en-us

  2. monitoring Apr 21, 2025, 03:07 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 21, 2025, 03:07 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 28, 2025

Missing Debug Logs in Plivo Console for Messaging and Voice Service

Detected by Pingoru
Mar 28, 2025, 10:30 AM UTC
Resolved
Mar 28, 2025, 11:12 AM UTC
Duration
41m
Affected: Console
Timeline · 2 updates
  1. investigating Mar 28, 2025, 10:30 AM UTC

    Dear Valued Customer, We are experiencing issues with missing debug logs in the Plivo Console for the Messaging and Voice Services. All other services are functioning normally. Our engineers are actively working to resolve the issue and restore service. If you have any questions, please get in touch with Plivo Support. Support portal: https://support.plivo.com/hc/en-us

  2. resolved Mar 28, 2025, 11:12 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 11, 2025

Intermittent Outbound PSTN Call Failures in France

Detected by Pingoru
Mar 11, 2025, 03:00 PM UTC
Resolved
Mar 11, 2025, 03:23 PM UTC
Duration
23m
Affected: PSTN Calls
Timeline · 2 updates
  1. investigating Mar 11, 2025, 03:00 PM UTC

    Dear Valued Customer, We are currently experiencing intermittent call failures impacting outbound PSTN calls that are originating and terminating in France. All other services remain fully operational. Our engineers are actively working to resolve the issue and restore service. If you have any questions, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us

  2. resolved Mar 11, 2025, 03:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 3, 2025

Delay in processing 10DLC Campaign requests

Detected by Pingoru
Mar 03, 2025, 04:47 AM UTC
Resolved
Mar 03, 2025, 02:13 PM UTC
Duration
9h 25m
Affected: Longcode SMS, USA & Canada
Timeline · 2 updates
  1. investigating Mar 03, 2025, 04:47 AM UTC

    Dear Valued Customer, One of our carrier partners is currently experiencing delays in provisioning new campaigns. This may impact new 10DLC campaign registrations, which may cause issues when linking numbers to your 10DLC campaign. Please note that existing campaigns will not be affected. We are actively working with our carrier partner to resolve this issue as quickly as possible. If you have any questions, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us #88020

  2. resolved Mar 03, 2025, 02:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 21, 2025

Intermittent Inbound SMS and MMS Delivery failures towards US and Canada

Detected by Pingoru
Feb 21, 2025, 07:14 PM UTC
Resolved
Feb 28, 2025, 08:06 AM UTC
Duration
6d 12h
Affected: Longcode SMS, USA & CanadaMMS, USA & Canada
Timeline · 4 updates
  1. investigating Feb 21, 2025, 07:14 PM UTC

    Dear Valued Customer, We are currently experiencing intermittent issues affecting inbound SMS and MMS delivery to the US and Canada. All other services remain fully operational. Our team is actively investigating and working to resolve this issue as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us

  2. investigating Feb 22, 2025, 07:21 AM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 25, 2025, 05:46 AM UTC

    We are continuing to investigate this issue.

  4. resolved Feb 28, 2025, 08:06 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 16, 2025

Delay in processing 10DLC Campaign requests in the US

Detected by Pingoru
Feb 16, 2025, 03:33 AM UTC
Resolved
Feb 16, 2025, 08:41 AM UTC
Duration
5h 8m
Affected: Longcode SMS, USA & Canada
Timeline · 2 updates
  1. investigating Feb 16, 2025, 03:33 AM UTC

    Dear Valued Customer, One of our carrier partners is currently experiencing delays in provisioning new campaigns. This may impact new 10DLC campaign registrations in the US, which may cause issues when linking numbers to your 10DLC campaign. Please note that existing campaigns will not be affected. We are actively working with our carrier partner to resolve this issue as quickly as possible. If you have any questions, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us #86503

  2. resolved Feb 16, 2025, 08:41 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 12, 2025

Delivery delay on Inbound/Outbound MMS towards phone numbers in US and Canada

Detected by Pingoru
Feb 12, 2025, 02:40 PM UTC
Resolved
Feb 12, 2025, 05:11 PM UTC
Duration
2h 31m
Affected: MMS, USA & Canada
Timeline · 2 updates
  1. investigating Feb 12, 2025, 02:40 PM UTC

    Dear Valued Customer, Our carrier partner is currently observing Inbound/Outbound MMS delivery delays towards phone numbers in the US and Canada regions. All other services are operating normally. We are actively working with our carrier to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #86111

  2. resolved Feb 12, 2025, 05:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 6, 2025

Delay in processing 10DLC Campaign requests in US

Detected by Pingoru
Feb 06, 2025, 06:15 AM UTC
Resolved
Feb 08, 2025, 03:20 PM UTC
Duration
2d 9h
Affected: Longcode SMS, USA & Canada
Timeline · 2 updates
  1. investigating Feb 06, 2025, 06:15 AM UTC

    Dear Valued Customer, One of our carrier partners is currently experiencing delays in provisioning new campaigns. This may affect any new campaign registrations under 10DLC in the US, causing potential issues when linking numbers to your 10DLC campaign. Please note that existing campaigns will not be impacted. We are working with our carrier partner to resolve this issue as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #85505

  2. resolved Feb 08, 2025, 03:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 4, 2025

Delivery delay on Outbound toll-free MMS towards US phone numbers

Detected by Pingoru
Feb 04, 2025, 02:42 PM UTC
Resolved
Feb 04, 2025, 05:00 PM UTC
Duration
2h 18m
Affected: MMS, USA & Canada
Timeline · 3 updates
  1. investigating Feb 04, 2025, 02:42 PM UTC

    Dear Valued Customer, One of our carrier partners is currently observing outbound toll-free MMS delivery delays in the US region. All other services are operating normally. We are actively working with our carrier to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #85292

  2. identified Feb 04, 2025, 03:02 PM UTC

    Our carrier partner have identified the issue and they are working to implement a solution. We will provide an update as soon as we have additional information.

  3. resolved Feb 04, 2025, 05:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 1, 2025

Delivery delay on Inbound and Outbound SMS towards phone numbers in US and Canada

Detected by Pingoru
Feb 01, 2025, 08:55 AM UTC
Resolved
Feb 01, 2025, 10:45 AM UTC
Duration
1h 49m
Affected: Longcode SMS, USA & Canada
Timeline · 2 updates
  1. investigating Feb 01, 2025, 08:55 AM UTC

    Dear Valued Customer, Our carrier partner is currently observing Inbound and Outbound SMS delivery delays towards phone numbers in the US and Canada regions. All other services are operating normally. We are actively working with our carrier to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #85124

  2. resolved Feb 01, 2025, 10:45 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 28, 2025

Delivery delay on toll-free MMS towards US phone numbers

Detected by Pingoru
Jan 28, 2025, 05:57 AM UTC
Resolved
Jan 28, 2025, 07:57 AM UTC
Duration
1h 59m
Affected: MMS, USA & Canada
Timeline · 3 updates
  1. investigating Jan 28, 2025, 05:57 AM UTC

    Dear Valued Customer, One of our carrier partners is currently observing toll-free MMS delivery delays in the US region. All other services are operating normally. We are actively working with our carrier to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #84742

  2. monitoring Jan 28, 2025, 06:02 AM UTC

    Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.

  3. resolved Jan 28, 2025, 07:57 AM UTC

    This incident has been resolved.

Read the full incident report →