Plivo incident

Voice calls are impacted due to infrastructure issue in US region.

Minor Resolved View vendor source →

Plivo experienced a minor incident on February 9, 2026 affecting SIP Trunking and PSTN Calls and 1 more component, lasting 1h. The incident has been resolved; the full update timeline is below.

Started
Feb 09, 2026, 02:59 PM UTC
Resolved
Feb 09, 2026, 03:59 PM UTC
Duration
1h
Detected by Pingoru
Feb 09, 2026, 02:59 PM UTC

Affected components

SIP TrunkingPSTN CallsClient Calls (Browser & Mobile)

Update timeline

  1. investigating Feb 09, 2026, 02:59 PM UTC

    Please be advised that voice calls in the US region are currently being impacted by an infrastructure issue. We are investigating the matter alongside our infrastructure partner to resolve this as quickly as possible. We will provide further updates as they become available.

  2. investigating Feb 09, 2026, 03:14 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Feb 09, 2026, 03:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 09, 2026, 03:59 PM UTC

    This incident has been resolved.