Plivo incident
Outbound MMS Failures on Toll-Free Numbers (US & Canada)
Plivo experienced a major incident on July 11, 2026 affecting MMS API, lasting 2h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 11, 2026, 07:47 AM UTC
Dear Valued Customer, We have identified an issue causing failures for outbound MMS messages sent from Toll-Free numbers (US & Canada). The failures are due to a connectivity issue with an upstream carrier partner, and affected messages are failing to be delivered. SMS traffic and MMS sent over other routes are not impacted. Our team is actively engaged with the carrier partner to restore service. We will share a further update shortly. If you have any questions or concerns regarding this incident, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us
- monitoring Jul 11, 2026, 09:32 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 11, 2026, 09:57 AM UTC
This incident has been resolved.