Plivo experienced a notice incident on July 31, 2026 affecting REST APIs and XML and PSTN Calls, lasting 10h 36m. The incident has been resolved; the full update timeline is below.
Affected components
REST APIs and XMLPSTN Calls
Update timeline
- investigating Jul 31, 2026, 05:01 PM UTC
Dear Valued Customer, We are observing outbound call failures in the India region. Our team is investigating the issue.
- identified Jul 31, 2026, 05:45 PM UTC
We have identified the issue with our cloud service provider. Our team is working closely with them to resolve the issue, and we will provide another update as soon as more information becomes available.
- monitoring Jul 31, 2026, 06:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 01, 2026, 03:37 AM UTC
This incident has been resolved.