Plivo incident

Elevated Call Failure Rate on 9180 Number Series(India Region)

Notice Resolved View vendor source →

Plivo experienced a notice incident on June 6, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jun 06, 2026, 01:00 PM UTC
Resolved
Jun 06, 2026, 01:00 PM UTC
Duration
—
Detected by Pingoru
Jun 06, 2026, 01:00 PM UTC

Update timeline

  1. resolved Jun 08, 2026, 05:37 AM UTC

    Incident Summary — Elevated Call Failure Rate on 9180 Number Series. Specific number series of 9180 were impacted for outbound calls. Incident Window: 5th June 2026, 6:30 PM IST — 6th June 11:30 AM IST Impact: Outbound calls to the 9180 number series were affected throughout the incident window. The failure rate reached approximately 34% at peak. Other number series and carrier paths were unaffected. The issue appeared to partially ease during low-traffic overnight hours but fully reasserted when business-hours call volumes resumed on the morning of 6 June. Resolution: Once issue was detected engineering team analysed the issue and resolved by replacing affected routing infrastructure. Issue was resolved by 6th June 11:30 AM.