Plivo experienced a notice incident on July 2, 2026 affecting REST APIs and XML and PSTN Calls and 1 more component, lasting 2h 49m. The incident has been resolved; the full update timeline is below.
Affected components
REST APIs and XMLPSTN CallsClient Calls (Browser & Mobile)ConferenceRecordingsText-to-SpeechTranscriptionSpeech RecognitionEndpoint calls (SIP)BYOC
Update timeline
- investigating Jul 02, 2026, 01:40 PM UTC
Dear Valued Customer, We are currently experiencing a full outbound call outage. Our team is actively engaged and working to identify the root cause and restore service as quickly as possible. We will share our next update within 30 minutes, or sooner if there is a material change. For urgent concerns, please contact Plivo Support: https://support.plivo.com/hc/en-us
- monitoring Jul 02, 2026, 01:45 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 02, 2026, 04:29 PM UTC
This incident has been resolved.