Plivo incident

Missing Web hook Events for Voice Calls in India Region

Minor Resolved View vendor source →

Plivo experienced a minor incident on March 28, 2026 affecting REST APIs and XML, lasting 1h 29m. The incident has been resolved; the full update timeline is below.

Started
Mar 28, 2026, 01:23 PM UTC
Resolved
Mar 28, 2026, 02:52 PM UTC
Duration
1h 29m
Detected by Pingoru
Mar 28, 2026, 01:23 PM UTC

Affected components

REST APIs and XML

Update timeline

  1. investigating Mar 28, 2026, 01:23 PM UTC

    Some webhook events for voice calls are not being generated in the India region. We are actively investigating and working to resolve this as quickly as possible. Updates will be provided as they become available.

  2. identified Mar 28, 2026, 02:13 PM UTC

    Issue has been identified. Fix is being implemented.

  3. monitoring Mar 28, 2026, 02:46 PM UTC

    A fix has been implemented and we are monitoring the results

  4. resolved Mar 28, 2026, 02:52 PM UTC

    This incident has been resolved