Plivo incident

Delivery issue with outbound SMS to the US from certain 10DLC campaigns.

Notice Resolved View vendor source →

Plivo experienced a notice incident on January 7, 2026 affecting SMS API, lasting 1d 2h. The incident has been resolved; the full update timeline is below.

Started
Jan 07, 2026, 08:25 AM UTC
Resolved
Jan 08, 2026, 11:01 AM UTC
Duration
1d 2h
Detected by Pingoru
Jan 07, 2026, 08:25 AM UTC

Affected components

SMS API

Update timeline

  1. investigating Jan 07, 2026, 08:25 AM UTC

    We are currently investigating reports of delivery issues affecting a subset of 10DLC traffic. Impacted customers may observe messages marked as DELIVERED in logs, even though these messages may not have been successfully delivered to the handset. This issue has been escalated to our carrier partners, and we are awaiting an update on the routing path.

  2. resolved Jan 08, 2026, 11:01 AM UTC

    This incident has been resolved.