Plivo experienced a notice incident on August 25, 2026 affecting REST APIs and XML and PSTN Calls, lasting 6h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 25, 2026, 07:25 AM UTC
Dear Valued Customers, We are currently observing an intermittent issue where a subset of voice calls are not triggering status callbacks, including ringing, hangup, and call-status webhook events. Call processing itself is unaffected, and calls are connecting and completing normally. We have identified the cause as a degraded event-processing component on a subset of our media servers and are actively working on remediation. The impact is intermittent, and most calls continue to receive webhooks normally.
- monitoring Aug 25, 2026, 07:41 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 25, 2026, 02:16 PM UTC
This incident has been resolved.