Plivo experienced a major incident on October 29, 2025 affecting PSTN Calls, lasting 2h 28m. The incident has been resolved; the full update timeline is below.
Affected components
PSTN Calls
Update timeline
- investigating Oct 29, 2025, 03:49 AM UTC
Dear Valued Customer, We are observing outbound call failures in the India region. Calls originating from 080 Caller IDs are impacted. All other services are operating normally. Our engineers are actively working to resolve the issue and restore service.
- monitoring Oct 29, 2025, 06:07 AM UTC
The carrier has implemented a fix. Calls are working as expected. We are currently monitoring.
- resolved Oct 29, 2025, 06:17 AM UTC
This incident has been resolved.