Plivo experienced a notice incident on October 29, 2025 affecting SMS API and Verify API, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
SMS APIVerify API
Update timeline
- resolved Oct 29, 2025, 02:33 PM UTC
We experienced intermittent SMS message failures between 13:50 UTC and 13:59 UTC on 29th Oct 2025 due to an underlying infrastructure failure. The issue was auto-recovered, and all systems have since stabilized. Message processing has fully recovered, and the platform is operating normally. Incident Start Time: 29th Oct 2025 13:50 UTC Incident End Time: 29th Oct 2025 13:59 UTC