Plivo incident

Outbound call failures in India region for 160 series

Critical Resolved View vendor source →

Plivo experienced a critical incident on February 5, 2026 affecting PSTN Calls, lasting 4h 21m. The incident has been resolved; the full update timeline is below.

Started
Feb 05, 2026, 08:39 AM UTC
Resolved
Feb 05, 2026, 01:01 PM UTC
Duration
4h 21m
Detected by Pingoru
Feb 05, 2026, 08:39 AM UTC

Affected components

PSTN Calls

Update timeline

  1. investigating Feb 05, 2026, 08:39 AM UTC

    Dear Valued Customer, We are observing outbound call failures in the India region. Calls originating from 160 Caller IDs are impacted. All other services are operating normally. Our engineers are actively working to resolve the issue and restore service.

  2. monitoring Feb 05, 2026, 09:31 AM UTC

    The carrier has implemented a fix. Calls are working as expected. We are currently monitoring.

  3. identified Feb 05, 2026, 09:46 AM UTC

    We are observing outbound call failures in the India region. Calls originating from 160 Caller IDs are impacted. We are currently investigating.

  4. resolved Feb 05, 2026, 01:01 PM UTC

    This incident has been resolved.