Plivo experienced a notice incident on February 1, 2026 affecting REST APIs and XML and SIP Trunking and 1 more component, lasting 27m. The incident has been resolved; the full update timeline is below.
Affected components
REST APIs and XMLSIP TrunkingPSTN CallsClient Calls (Browser & Mobile)ConferenceEndpoint calls (SIP)
Update timeline
- investigating Feb 01, 2026, 11:04 AM UTC
We are currently investigating call degradation for the Voice API and Zentrunk services.
- investigating Feb 01, 2026, 11:26 AM UTC
We are continuing to investigate this issue.
- resolved Feb 01, 2026, 11:31 AM UTC
We observed elevated latency for approximately 10 minutes, which may have briefly affected performance for some users. The underlying issue was identified and addressed, and the system has since returned to normal operation.