Plivo Outage History
Plivo is up right nowPingoru has recorded 51 incidents for Plivo: 27 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 0 of 720 (0%) |
| May 2026 | 1 | 1 of 744 (0%) |
| June 2026 | 6 | 25 of 720 (3%) |
| July 2026 | 4 | 15 of 744 (2%) |
| August 2026 | 1 | 11 of 744 (1%) |
| September 2026 | 1 | 1 of 720 (0%) |
| October 2026 | 1 | 0 of 508 (0%) |
Incidents, newest first
Notice October 10, 2026 Intermittent Call failures towards India 25m
Started Oct 10, 2026, 08:09 AM UTC· resolved Oct 10, 2026, 08:34 AM UTC
- investigating Oct 10, 2026, 08:09 AM UTC
Dear Valued Customers, We are currently observing intermittent call failures affecting outbound calls to India. Our team is actively working with our carrier partner to identify the root cause and restore service as quickly as possible. We will provide our next update within the next 30 minutes.
- identified Oct 10, 2026, 08:25 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 10, 2026, 08:25 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 10, 2026, 08:34 AM UTC
This incident has been resolved.
Notice August 25, 2026 Voice Call Webhook Delivery Degradation 6h 50m REST APIs and XML, PSTN Calls
Started Aug 25, 2026, 07:25 AM UTC· resolved Aug 25, 2026, 02:16 PM UTC
- identified Aug 25, 2026, 07:25 AM UTC
Dear Valued Customers, We are currently observing an intermittent issue where a subset of voice calls are not triggering status callbacks, including ringing, hangup, and call-status webhook events. Call processing itself is unaffected, and calls are connecting and completing normally. We have identified the cause as a degraded event-processing component on a subset of our media servers and are actively working on remediation. The impact is intermittent, and most calls continue to receive webhooks normally.
- monitoring Aug 25, 2026, 07:41 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 25, 2026, 02:16 PM UTC
This incident has been resolved.
Notice July 31, 2026 Call failures towards India 10h 36m REST APIs and XML, PSTN Calls
Started Jul 31, 2026, 05:01 PM UTC· resolved Aug 01, 2026, 03:37 AM UTC
- investigating Jul 31, 2026, 05:01 PM UTC
Dear Valued Customer, We are observing outbound call failures in the India region. Our team is investigating the issue.
- identified Jul 31, 2026, 05:45 PM UTC
We have identified the issue with our cloud service provider. Our team is working closely with them to resolve the issue, and we will provide another update as soon as more information becomes available.
- monitoring Jul 31, 2026, 06:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 01, 2026, 03:37 AM UTC
This incident has been resolved.
Major July 11, 2026 Outbound MMS Failures on Toll-Free Numbers (US & Canada) 2h 9m MMS API
Started Jul 11, 2026, 07:47 AM UTC· resolved Jul 11, 2026, 09:57 AM UTC
- investigating Jul 11, 2026, 07:47 AM UTC
Dear Valued Customer, We have identified an issue causing failures for outbound MMS messages sent from Toll-Free numbers (US & Canada). The failures are due to a connectivity issue with an upstream carrier partner, and affected messages are failing to be delivered. SMS traffic and MMS sent over other routes are not impacted. Our team is actively engaged with the carrier partner to restore service. We will share a further update shortly. If you have any questions or concerns regarding this incident, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us
- monitoring Jul 11, 2026, 09:32 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 11, 2026, 09:57 AM UTC
This incident has been resolved.
Notice July 2, 2026 Outbound Call Failures 2h 49m REST APIs and XML, PSTN Calls, Client Calls (Browser & Mobile), Conference and 7 more
Started Jul 02, 2026, 01:40 PM UTC· resolved Jul 02, 2026, 04:29 PM UTC
- investigating Jul 02, 2026, 01:40 PM UTC
Dear Valued Customer, We are currently experiencing a full outbound call outage. Our team is actively engaged and working to identify the root cause and restore service as quickly as possible. We will share our next update within 30 minutes, or sooner if there is a material change. For urgent concerns, please contact Plivo Support: https://support.plivo.com/hc/en-us
- monitoring Jul 02, 2026, 01:45 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 02, 2026, 04:29 PM UTC
This incident has been resolved.
Major June 30, 2026 Outbound Call Failures for Specific 9180 Caller IDs 1h 44m Voice, Asia
Started Jun 30, 2026, 08:00 AM UTC· resolved Jun 30, 2026, 09:45 AM UTC
- investigating Jun 30, 2026, 08:00 AM UTC
Dear Valued Customer, We are observing inbound and outbound call failures in the India region. Calls from 9180 caller IDs are impacted. All other services are operating normally. We are working with out carrier partners to restore the service.
- monitoring Jun 30, 2026, 09:38 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 30, 2026, 09:45 AM UTC
This incident has been resolved.
Major June 19, 2026 Call Failures in US and India regions 56m REST APIs and XML, SIP Trunking, PSTN Calls, Client Calls (Browser & Mobile) and 1 more
Started Jun 19, 2026, 01:01 PM UTC· resolved Jun 19, 2026, 01:57 PM UTC
- investigating Jun 19, 2026, 01:01 PM UTC
Dear Valued Customer, We are experiencing call failures in the India and US region.
- monitoring Jun 19, 2026, 01:27 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 19, 2026, 01:57 PM UTC
This incident has been resolved.
Notice June 15, 2026 Call failures for 911600 series numbers in India region 30m
Started Jun 15, 2026, 05:45 AM UTC· resolved Jun 15, 2026, 06:15 AM UTC
- resolved Jun 15, 2026, 07:26 AM UTC
Dear Valued Customer, We recently experienced call failures in the India region for the 911600 series numbers. After initial investigation, our carrier partner was notified, who took corrective action and the incident was resolved Incident Start Time: 15th June 2026, 11:15 IST Incident End Time: 15th June 2026, 11:45 IST If you have any questions or concerns regarding this incident, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us
Notice June 12, 2026 WhatsApp Business API — Elevated Errors and Delays 50m
Started Jun 12, 2026, 04:30 PM UTC· resolved Jun 12, 2026, 05:21 PM UTC
- monitoring Jun 12, 2026, 04:30 PM UTC
Dear Valued Customer, We are aware of elevated error rates and message delays affecting WhatsApp messaging on the Plivo platform. This is caused by an ongoing disruption with WhatsApp's Cloud API, part of a broad Meta platform outage currently affecting multiple Meta services. The issue originates upstream at Meta and is not specific to Plivo's infrastructure. Impact: Messages sent to or received from WhatsApp recipients may be delayed or fail during this window. Plivo's other services (Voice, SMS, Verify) are operating normally. We are monitoring Meta's recovery and will post another update within 60 minutes, or sooner if the situation changes. If you have any questions or concerns regarding this incident, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us
- resolved Jun 12, 2026, 05:21 PM UTC
This incident has been resolved.
Minor June 12, 2026 Intermittent Outbound call failures in India region for 9180 series 3h 52m PSTN Calls
Started Jun 12, 2026, 05:21 AM UTC· resolved Jun 12, 2026, 09:13 AM UTC
- investigating Jun 12, 2026, 05:21 AM UTC
Dear Valued Customer, We are observing intermittent outbound call failures in the India region. Calls from specific series of 9180 Caller IDs are impacted. All other services are operating normally. We are working with our carrier partner to resolve this
- resolved Jun 12, 2026, 09:13 AM UTC
This incident has been resolved.
Notice June 6, 2026 Elevated Call Failure Rate on 9180 Number Series(India Region) 17h
Started Jun 06, 2026, 01:00 PM UTC· resolved Jun 07, 2026, 06:00 AM UTC
- resolved Jun 08, 2026, 05:37 AM UTC
Incident Summary — Elevated Call Failure Rate on 9180 Number Series. Specific number series of 9180 were impacted for outbound calls. Incident Window: 5th June 2026, 6:30 PM IST — 6th June 11:30 AM IST Impact: Outbound calls to the 9180 number series were affected throughout the incident window. The failure rate reached approximately 34% at peak. Other number series and carrier paths were unaffected. The issue appeared to partially ease during low-traffic overnight hours but fully reasserted when business-hours call volumes resumed on the morning of 6 June. Resolution: Once issue was detected engineering team analysed the issue and resolved by replacing affected routing infrastructure. Issue was resolved by 6th June 11:30 AM.
Notice May 12, 2026 Inbound call failures in India region 30m
Started May 12, 2026, 10:50 AM UTC· resolved May 12, 2026, 11:20 AM UTC
- resolved May 12, 2026, 11:26 AM UTC
Dear Valued Customer, We recently experienced intermittent Inbound Call failures in India region. Our engineering and operations teams promptly investigated and resolved the issue. The root cause was identified, and corrective actions have been implemented to prevent recurrence. Incident Start Time: 12th May 2026 10:50 UTC Incident End Time: 12th May 2026 11:20 UTC If you have any questions or concerns regarding this incident, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us
Notice April 8, 2026 PHLO: Inbound call failures — sub-account numbers on main account PHLO apps –
Started Apr 08, 2026, 06:30 AM UTC· resolved Apr 08, 2026, 06:30 AM UTC
- resolved Apr 08, 2026, 04:36 PM UTC
Dear Valued Customer, We observed some inbound calls to PHLO applications were not being processed successfully. This affected a specific configuration where a phone number rented to a sub-account was attached to a PHLO application owned by the parent account. A recent deployment introduced a change in the request authentication flow that did not account for this configuration. The issue has been identified and fixed. Customers using phone numbers and PHLOs directly under their main account were not impacted. If you have any questions or need further assistance, please don't hesitate to contact Plivo Support through our Support Portal(https://support.plivo.com/hc/en-us).
Minor March 28, 2026 Missing Web hook Events for Voice Calls in India Region 1h 29m REST APIs and XML
Started Mar 28, 2026, 01:23 PM UTC· resolved Mar 28, 2026, 02:52 PM UTC
- investigating Mar 28, 2026, 01:23 PM UTC
Some webhook events for voice calls are not being generated in the India region. We are actively investigating and working to resolve this as quickly as possible. Updates will be provided as they become available.
- identified Mar 28, 2026, 02:13 PM UTC
Issue has been identified. Fix is being implemented.
- monitoring Mar 28, 2026, 02:46 PM UTC
A fix has been implemented and we are monitoring the results
- resolved Mar 28, 2026, 02:52 PM UTC
This incident has been resolved
Minor February 9, 2026 Voice calls are impacted due to infrastructure issue in US region. 1h SIP Trunking, PSTN Calls, Client Calls (Browser & Mobile)
Started Feb 09, 2026, 02:59 PM UTC· resolved Feb 09, 2026, 03:59 PM UTC
- investigating Feb 09, 2026, 02:59 PM UTC
Please be advised that voice calls in the US region are currently being impacted by an infrastructure issue. We are investigating the matter alongside our infrastructure partner to resolve this as quickly as possible. We will provide further updates as they become available.
- investigating Feb 09, 2026, 03:14 PM UTC
We are continuing to investigate this issue.
- monitoring Feb 09, 2026, 03:41 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 09, 2026, 03:59 PM UTC
This incident has been resolved.
Minor February 9, 2026 Failures to retrieve CDRs in India Region 27m Recordings, CDR (Call Detail Records)
Started Feb 09, 2026, 12:25 PM UTC· resolved Feb 09, 2026, 12:52 PM UTC
- investigating Feb 09, 2026, 12:25 PM UTC
Dear Valued Customer, We are observing failures to retrieve CDR and recordings. All other services are operating normally. Our engineers are actively working to resolve the issue and restore service. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us
- monitoring Feb 09, 2026, 12:26 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 09, 2026, 12:52 PM UTC
This incident has been resolved.
Notice February 8, 2026 Service degradation - Intermittent Messaging Failures 3h 29m SMS API, Verify API
Started Feb 08, 2026, 01:41 PM UTC· resolved Feb 08, 2026, 05:11 PM UTC
- investigating Feb 08, 2026, 01:41 PM UTC
Dear Valued Customer, We are currently experiencing intermittent message failures affecting a subset of Messaging traffic. Our engineering teams have identified the issue and are actively working to stabilize the service. Other platform services continue to operate normally. We are closely monitoring the situation and will provide further updates as progress is made. We apologize for any inconvenience caused and appreciate your patience while we work toward a resolution. If you have any questions, please get in touch with Plivo Support. Support portal: https://support.plivo.com/hc/en-us Sincerely, Plivo Team
- monitoring Feb 08, 2026, 02:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 08, 2026, 05:11 PM UTC
This incident has been resolved.
Critical February 5, 2026 Outbound call failures in India region for 160 series 4h 21m PSTN Calls
Started Feb 05, 2026, 08:39 AM UTC· resolved Feb 05, 2026, 01:01 PM UTC
- investigating Feb 05, 2026, 08:39 AM UTC
Dear Valued Customer, We are observing outbound call failures in the India region. Calls originating from 160 Caller IDs are impacted. All other services are operating normally. Our engineers are actively working to resolve the issue and restore service.
- monitoring Feb 05, 2026, 09:31 AM UTC
The carrier has implemented a fix. Calls are working as expected. We are currently monitoring.
- identified Feb 05, 2026, 09:46 AM UTC
We are observing outbound call failures in the India region. Calls originating from 160 Caller IDs are impacted. We are currently investigating.
- resolved Feb 05, 2026, 01:01 PM UTC
This incident has been resolved.
Notice February 1, 2026 Carrier degradation India 25m Voice, Asia, SIP Trunking, Asia
Started Feb 01, 2026, 01:53 PM UTC· resolved Feb 01, 2026, 02:19 PM UTC
- investigating Feb 01, 2026, 01:53 PM UTC
One of our carrier in India is observing minor call failures towards India phone numbers. A small percentage of phone numbers may experience call failures. We're actively working with our carrier partner to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com
- investigating Feb 01, 2026, 01:54 PM UTC
We are continuing to investigate this issue.
- resolved Feb 01, 2026, 02:19 PM UTC
The carrier has resolved the issue.
Notice February 1, 2026 Voice and Zentrunk partial outage 27m REST APIs and XML, SIP Trunking, PSTN Calls, Client Calls (Browser & Mobile) and 2 more
Started Feb 01, 2026, 11:04 AM UTC· resolved Feb 01, 2026, 11:31 AM UTC
- investigating Feb 01, 2026, 11:04 AM UTC
We are currently investigating call degradation for the Voice API and Zentrunk services.
- investigating Feb 01, 2026, 11:26 AM UTC
We are continuing to investigate this issue.
- resolved Feb 01, 2026, 11:31 AM UTC
We observed elevated latency for approximately 10 minutes, which may have briefly affected performance for some users. The underlying issue was identified and addressed, and the system has since returned to normal operation.
Minor January 12, 2026 Voice API Intermittent Failures (India Region) 1h 16m
Started Jan 12, 2026, 05:00 AM UTC· resolved Jan 12, 2026, 06:16 AM UTC
- resolved Jan 14, 2026, 01:46 PM UTC
Incident Summary — Intermittent Voice API Failures (India Region) Incident Window: 12 January, 10:30 AM IST — 11:46 AM IST Impact: Intermittent failures were observed across multiple Voice APIs in the India region, including make call API requests returning HTTP 502 errors. The service was not continuously unavailable, but experienced periodic degradation during the incident window. Summary On 12th January between 10:30 AM and 11:46 AM IST, intermittent failures were observed in Voice APIs in the India region. The service remained available for most of the time, but experienced periodic spikes of failures. The incident was triggered by a spike in CPU utilization on Plivo’s CDR database, which reached 100%, driven by a high volume of list CDR API requests. To contain the database overload, the rate limit quota for list CDR APIs was reduced. During this containment window, some list CDR API requests returned 5xx responses intermittently. These 5xx responses interacted incorrectly with the API Gateway’s circuit breaker logic. The circuit breaker marked the upstream service as unhealthy but failed to route traffic to the configured failover upstream. This caused traffic to be dropped instead of being rerouted, resulting in intermittent 502 errors across a wider set of APIs, including the make call API.
Notice January 7, 2026 Delivery issue with outbound SMS to the US from certain 10DLC campaigns. 1d 2h SMS API
Started Jan 07, 2026, 08:25 AM UTC· resolved Jan 08, 2026, 11:01 AM UTC
- investigating Jan 07, 2026, 08:25 AM UTC
We are currently investigating reports of delivery issues affecting a subset of 10DLC traffic. Impacted customers may observe messages marked as DELIVERED in logs, even though these messages may not have been successfully delivered to the handset. This issue has been escalated to our carrier partners, and we are awaiting an update on the routing path.
- resolved Jan 08, 2026, 11:01 AM UTC
This incident has been resolved.
Notice October 29, 2025 Intermittent Message Failures 9m SMS API, Verify API
Started Oct 29, 2025, 01:50 PM UTC· resolved Oct 29, 2025, 01:59 PM UTC
- resolved Oct 29, 2025, 02:33 PM UTC
We experienced intermittent SMS message failures between 13:50 UTC and 13:59 UTC on 29th Oct 2025 due to an underlying infrastructure failure. The issue was auto-recovered, and all systems have since stabilized. Message processing has fully recovered, and the platform is operating normally. Incident Start Time: 29th Oct 2025 13:50 UTC Incident End Time: 29th Oct 2025 13:59 UTC
Major October 29, 2025 Outbound call failures in India Bangalore Region 2h 28m PSTN Calls
Started Oct 29, 2025, 03:49 AM UTC· resolved Oct 29, 2025, 06:17 AM UTC
- investigating Oct 29, 2025, 03:49 AM UTC
Dear Valued Customer, We are observing outbound call failures in the India region. Calls originating from 080 Caller IDs are impacted. All other services are operating normally. Our engineers are actively working to resolve the issue and restore service.
- monitoring Oct 29, 2025, 06:07 AM UTC
The carrier has implemented a fix. Calls are working as expected. We are currently monitoring.
- resolved Oct 29, 2025, 06:17 AM UTC
This incident has been resolved.
Minor October 26, 2025 Intermittent SMS failures in India Region 12h 38m SMS, Asia
Started Oct 26, 2025, 03:35 PM UTC· resolved Oct 27, 2025, 04:13 AM UTC
- identified Oct 26, 2025, 03:35 PM UTC
Dear Valued Customer, We are currently experiencing intermittent issues impacting SMS in India Region. Our Internal team is actively investigating and working to resolve the issue as quickly as possible. If you have any questions, please get in touch with Plivo Support. Support portal: https://support.plivo.com/hc/en-us
- monitoring Oct 26, 2025, 04:23 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 27, 2025, 04:13 AM UTC
This incident has been resolved.