Planet DDS Outage History
Planet DDS is up right nowPingoru has recorded 50 incidents for Planet DDS: 46 in the last 12 months and 15 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 7 | 21 of 720 (3%) |
| May 2026 | 8 | 41 of 744 (5%) |
| June 2026 | 5 | 8 of 720 (1%) |
| July 2026 | 1 | 1 of 744 (0%) |
| August 2026 | 5 | 126 of 744 (17%) |
| September 2026 | 7 | 11 of 720 (1%) |
| October 2026 | 2 | 2 of 587 (0%) |
Incidents, newest first
Notice October 7, 2026 Denticon unavailable to some users 17m
Started Oct 07, 2026, 02:44 PM UTC· resolved Oct 07, 2026, 03:01 PM UTC
- investigating Oct 07, 2026, 02:44 PM UTC
We're aware that some users are unable to log in to the Denticon portal, and others are experiencing slow performance after logging in. Our team is actively investigating and will share updates as they become available.
- resolved Oct 07, 2026, 03:01 PM UTC
This incident has been resolved.
Notice October 2, 2026 Denticon - Patient details slow to update on screen 1h 41m
Started Oct 02, 2026, 03:14 PM UTC· resolved Oct 02, 2026, 04:55 PM UTC
- investigating Oct 02, 2026, 03:14 PM UTC
We are aware of an issue where displayed Patient details are slow to update on screen while moving between Patients.
- resolved Oct 02, 2026, 04:55 PM UTC
We have identified and resolved the Issue. Impacted users should relog into the platform.
Critical September 28, 2026 DentalXChange - Partner Service Incident Impacting Denticon & Cloud 9 2h 7m Eligibility and Claims (DentalXchange), Eligibility & Claims
Started Sep 28, 2026, 03:35 PM UTC· resolved Sep 28, 2026, 05:42 PM UTC
- investigating Sep 28, 2026, 03:35 PM UTC
We are aware that our partners, DentalXChance are undergoing an incident, this is impacting Claims and Attachments workflows. During this outage Customers may be unable to transmit claims, upload claim attachments, or process pre-auth transmissions/attachments through DentalXChange. No workaround is available while the vendor investigates, We are tracking this issue for resolution.
- investigating Sep 28, 2026, 03:36 PM UTC
We are continuing to investigate this issue.
- identified Sep 28, 2026, 04:43 PM UTC
No updates have been shared by our partners, we continue to monitor.
- monitoring Sep 28, 2026, 04:58 PM UTC
DentalXChange have advised that the original issue should now be restored, they have however advised us that they are now also suffering a general performance issue which may result in general slowness. We again continue to monitor this event.
- resolved Sep 28, 2026, 05:42 PM UTC
This incident has been resolved.
Major September 25, 2026 Denticon DPA is unavailable 44m Practice Management
Started Sep 25, 2026, 03:17 PM UTC· resolved Sep 25, 2026, 04:01 PM UTC
- investigating Sep 25, 2026, 03:17 PM UTC
We are aware of an issue impacting users attempting to access Denticon Practice Analytics. We are working to resolve this issue.
- identified Sep 25, 2026, 03:38 PM UTC
We have identified a configuration issue and are implementing a fix at present. We expect services to be restored shortly.
- resolved Sep 25, 2026, 04:01 PM UTC
Restoration work has been completed. DPA is available to all users.
Critical September 15, 2026 Cloud 9 - Connect Two Way Messaging unavailable. 18m C9 Connect
Started Sep 15, 2026, 03:36 PM UTC· resolved Sep 15, 2026, 03:54 PM UTC
- investigating Sep 15, 2026, 03:36 PM UTC
We are investigating reports that Connect Two Way Messaging is timing out for users.
- resolved Sep 15, 2026, 03:54 PM UTC
This incident has been resolved.
Major September 12, 2026 Denticon login issues. 13m Practice Management, Patient Communication, Practice Analytics, Reports and 5 more
Started Sep 12, 2026, 12:58 AM UTC· resolved Sep 12, 2026, 01:11 AM UTC
- investigating Sep 12, 2026, 12:58 AM UTC
We are aware that some users may be experiencing difficulty in accessing Denticon. We are working to remedy the issue.
- resolved Sep 12, 2026, 01:11 AM UTC
This incident has been resolved.
Minor September 4, 2026 Cloud 9 performance issues 11m Patient Portal
Started Sep 04, 2026, 02:20 PM UTC· resolved Sep 04, 2026, 02:31 PM UTC
- identified Sep 04, 2026, 02:20 PM UTC
We are aware that some users may be experiencing slow performance while using Cloud 9. We are carrying out remedial work to restore service and expect service to resume imminantly.
- resolved Sep 04, 2026, 02:31 PM UTC
This incident has been resolved.
Minor September 1, 2026 DentalXChange - Partner Service Degradation Impacting Denticon & Cloud 9 6h 7m Eligibility and Claims (DentalXchange), Eligibility & Claims
Started Sep 01, 2026, 06:18 PM UTC· resolved Sep 02, 2026, 12:26 AM UTC
- investigating Sep 01, 2026, 06:18 PM UTC
We have received notifications from DentalXchange that they are seeing issues. We are monitoring client impact.
- resolved Sep 02, 2026, 12:26 AM UTC
This incident has been resolved.
Minor September 1, 2026 DentalXChange - Partner Service Degredation Impacting Denticon & Cloud 9 1h 1m Eligibility and Claims (DentalXchange), Eligibility & Claims
Started Sep 01, 2026, 01:05 PM UTC· resolved Sep 01, 2026, 02:07 PM UTC
- monitoring Sep 01, 2026, 01:05 PM UTC
DentalXChange are currently reporting service degradation, which may be impacting claim processing on both Denticon & Cloud 9 platforms. We are working closely with DentalXChange to monitor impact and validate a fix once the route cause has been identified on their platform.
- monitoring Sep 01, 2026, 01:07 PM UTC
DentalXChange are currently reporting service degradation, which may be impacting claim processing on both Denticon & Cloud 9 platforms. We are working closely with DentalXChange to monitor impact and validate a fix once the route cause has been identified on their platform.
- resolved Sep 01, 2026, 02:07 PM UTC
Service has been confirmed as returning to normal. We will continue to monitor for any additional impact reports.
Minor August 15, 2026 Internet wide Microsoft E-Mail outage. 4d 21h
Started Aug 15, 2026, 04:02 PM UTC· resolved Aug 20, 2026, 01:54 PM UTC
- monitoring Aug 15, 2026, 04:02 PM UTC
We have been made aware of an outage impact Microsoft E-Mail users across the internet. While this issue is outside of our control, this may impact E-mail's (Appointment reminders etc) sent to MSFT user's during this time. We are monitoring this situation and it's impact.
- monitoring Aug 15, 2026, 07:06 PM UTC
We are continuing to monitor the ongoing Microsoft outage. We will update once we have additional information.
- monitoring Aug 16, 2026, 12:24 PM UTC
We are aware that this issue continues to impact users across the internet as well as our own users, we continue to monitor and escalate to our vendors.
- resolved Aug 20, 2026, 01:54 PM UTC
This incident has been resolved.
Minor August 15, 2026 Denticon - Health Monitor / X-chart unavailable. 1h 7m Patient Facing Application
Started Aug 15, 2026, 02:12 PM UTC· resolved Aug 15, 2026, 03:19 PM UTC
- investigating Aug 15, 2026, 02:12 PM UTC
We are aware of an incident impacting users of Health Monitor / X-Chart. We are investigating.
- monitoring Aug 15, 2026, 02:24 PM UTC
A fix has been implemented allowing access to be restored. We are monitoring.
- resolved Aug 15, 2026, 03:19 PM UTC
This incident has been resolved.
Minor August 14, 2026 Denticon Slowness 1h 46m Practice Management
Started Aug 14, 2026, 01:38 PM UTC· resolved Aug 14, 2026, 03:25 PM UTC
- investigating Aug 14, 2026, 01:38 PM UTC
Our system monitoring detected unusual slowness within Denticon beginning at 6:30am PT Engineering Teams are engaged and investigating the issue.
- monitoring Aug 14, 2026, 02:00 PM UTC
System performance has returned to normal status. We will continue to monitor.
- resolved Aug 14, 2026, 03:25 PM UTC
This incident has been resolved.
Major August 13, 2026 Downloads/Exports may be unavailable in Apteryx XVweb 2h 5m XVWeb Viewer
Started Aug 13, 2026, 03:59 PM UTC· resolved Aug 13, 2026, 06:04 PM UTC
- investigating Aug 13, 2026, 03:59 PM UTC
We are investigating reports that some users are unable to download images within Apteryx. Our Engineering team are investigating and working on identifying a fix.
- identified Aug 13, 2026, 04:43 PM UTC
We are working to restore service, restoration expected shortly.
- monitoring Aug 13, 2026, 05:09 PM UTC
We have restored service to Apteryx, we continue to monitor for some time.
- resolved Aug 13, 2026, 06:04 PM UTC
This incident has been resolved.
Minor August 4, 2026 XV Web may be unavailable from some ISP's 2h 55m XVWeb Viewer, XVWeb (Single Sign On), XVWeb AI Integration
Started Aug 04, 2026, 01:20 PM UTC· resolved Aug 04, 2026, 04:16 PM UTC
- investigating Aug 04, 2026, 01:20 PM UTC
We have received reports that users are unable to use XV Web when attempting to connect from some ISP's. We are investigating.
- identified Aug 04, 2026, 01:36 PM UTC
We are aware that some users may be facing issues in viewing Apteryx. This appears to be caused by a network issue impacting multiple internet websites and is outside our control. We continue to monitor.
- monitoring Aug 04, 2026, 03:07 PM UTC
Users ability to access XVweb is returning to most users. We continue to monitor.
- resolved Aug 04, 2026, 04:16 PM UTC
No further reports of impact are detected.
Minor June 25, 2026 Denticon Subscription API - Degraded Performance 29m API (Existing, New)
Started Jun 25, 2026, 09:54 PM UTC· resolved Jun 25, 2026, 10:23 PM UTC
- investigating Jun 25, 2026, 09:54 PM UTC
We are investigating degraded performance of the Denticon Subscription API.
- monitoring Jun 25, 2026, 10:01 PM UTC
Recovery is in progress. We will continue to monitor.
- resolved Jun 25, 2026, 10:23 PM UTC
This issue has been resolved. API performance has been fully restored.
Minor June 15, 2026 Denticon - Degraded Performance 1h 36m Practice Management
Started Jun 15, 2026, 12:24 PM UTC· resolved Jun 15, 2026, 02:01 PM UTC
- investigating Jun 15, 2026, 12:24 PM UTC
We are currently investigating degraded performance of Denticon - slow page loading.
- investigating Jun 15, 2026, 12:54 PM UTC
We are continuing to investigate degraded performance for a subset of our customers.
- investigating Jun 15, 2026, 01:22 PM UTC
We are continuing to investigate degraded performance for a subset of our customers.
- resolved Jun 15, 2026, 02:01 PM UTC
No further indication or reports of degraded performance.
Notice June 8, 2026 Cloud9 Slowness – Practice Management (cloud9ortho.com)
Started Jun 08, 2026, 09:50 PM UTC· resolved Jun 08, 2026, 09:50 PM UTC
- resolved Jun 08, 2026, 09:50 PM UTC
Our automated monitoring detected a spike in errors logging in/using Cloud9 beginning at ~14:20 PT. The errors are isolated to only 20% of Cloud9 clients on a single cloud server. Our Engineering teams migrated the affected clients to new cloud infrastructure at 14:35 PT. We apologize for the inconvenience, and are continuing to monitor to ensure continued stability.
Major June 4, 2026 Incomplete Data Share 4h 22m Practice Analytics
Started Jun 04, 2026, 01:42 PM UTC· resolved Jun 04, 2026, 06:05 PM UTC
- identified Jun 04, 2026, 01:42 PM UTC
Planet DDS experienced an issue impacting our Data Share service resulting in incomplete data being sent to some customers' Data Share. Our Data Engineering team has initiated the Data Share process to ensure full data is copied to each customers' Data Share.
- monitoring Jun 04, 2026, 03:58 PM UTC
The Data Share process has completed successfully. Data Validation is in process.
- resolved Jun 04, 2026, 06:05 PM UTC
The Data Share process has completed successfully and has been resolved for the majority of customers. Planet DDS support will send a communication with an update and actions that need to be taken. A small number of customers will see full resolution by tomorrow morning and will receive direct communication from Planet DDS Support.
Minor May 27, 2026 Denticon - Azure Data Share Processing Delay 22h 53m Practice Analytics
Started May 27, 2026, 01:36 PM UTC· resolved May 28, 2026, 12:29 PM UTC
- investigating May 27, 2026, 01:36 PM UTC
We are currently experiencing a delay in Data Share processing due to longer-than-expected execution times. Customers may not see updated data during this time. Our team is actively working to resolve the issue. We do not have an estimated time of resolution at this time and will provide updates as more information becomes available.
- investigating May 27, 2026, 01:39 PM UTC
We are currently experiencing a delay in Data Share processing due to longer-than-expected execution times. Customers may not see updated data during this time. Our team is actively working to resolve the issue. We do not have an estimated time of resolution at this time and will provide updates as more information becomes available.
- investigating May 27, 2026, 01:53 PM UTC
We are continuing to investigate this issue.
- identified May 28, 2026, 05:04 AM UTC
Synchronizing of the data is in progress. An update of completion is anticipated in the morning.
- monitoring May 28, 2026, 11:43 AM UTC
The Synchronization of data has completed successfully. We are currently performing monitoring operations.
- resolved May 28, 2026, 12:29 PM UTC
We have confirmed successful synchronization of data as well as internal data validation. Marking this issue as resolved and we will continue to monitor.
Minor May 26, 2026 Cloud 9 - Degraded Peformance 1h 4m Practice Management (cloud9ortho.com)
Started May 26, 2026, 02:16 PM UTC· resolved May 26, 2026, 03:20 PM UTC
- investigating May 26, 2026, 02:16 PM UTC
We are currently investigating intermittent degradation of the Cloud 9 platform for a subset of our customers.
- investigating May 26, 2026, 02:46 PM UTC
The team continues to investigate the intermittent degraded performance of a subset of the Cloud 9 customers.
- identified May 26, 2026, 02:53 PM UTC
The issue has been identified, and the team is working on mitigation measures.
- monitoring May 26, 2026, 03:11 PM UTC
A fix has been implemented, and we are confirming recovery.
- resolved May 26, 2026, 03:20 PM UTC
We have full system recovery, and we will continue to monitor.
Minor May 18, 2026 Degraded Performance - Claims Validation and Transmission to DentalXChange 1h 46m Eligibility and Claims (DentalXchange), Eligibility & Claims
Started May 18, 2026, 05:48 PM UTC· resolved May 18, 2026, 07:35 PM UTC
- investigating May 18, 2026, 05:48 PM UTC
DentalXChange is experiencing degraded performance and/or an outage. Our user impact is the inability to validate and transmit claims in both Cloud 9 and Denticon. We are monitoring and updates will be provided.
- monitoring May 18, 2026, 06:33 PM UTC
DentalChange is reporting that a fix has been implemented. We are monitoring the status for full restoration of services.
- resolved May 18, 2026, 07:35 PM UTC
We are seeing signs of recovery from the DentalXChange outage. We will continue to monitor, but this incident is getting marked resolved.
Minor May 14, 2026 Denticon - Reporting / DataShare / BCP Service Degraded for some users 43m Reports
Started May 14, 2026, 10:15 AM UTC· resolved May 14, 2026, 10:58 AM UTC
- investigating May 14, 2026, 10:15 AM UTC
We have observed that a subset of users are encountering slowness/failures when generating reports within Denticon, as well as potential delays to DataShare & BPC data syncing. Our engineering team are actively engaged in mitigating this issue. We apologize for any disruption or inconvenience caused.
- identified May 14, 2026, 10:27 AM UTC
We have implemented mitigation steps that should restore Reporting functionality to any impacted Denticon users. Our engineering team is continuing to investigate BCP & DataShare issues.
- resolved May 14, 2026, 10:58 AM UTC
Functionality has now been restored and validated via internal testing. The small subset of impacted DataShare & BCP clients will be notified directly of any delays and explicit steps to retrieve delayed data.
Minor May 12, 2026 Denticon - Initial Login Service Performance Degraded 10h 6m Practice Management
Started May 12, 2026, 01:38 PM UTC· resolved May 12, 2026, 11:45 PM UTC
- investigating May 12, 2026, 01:38 PM UTC
We’re currently experiencing degraded performance with initial user login on Denticon, where a subset of users are experiencing some slowness of he system when logging in this morning. We apologize for any inconvenience. Our team is actively working to restore service back to normal operation.
- monitoring May 12, 2026, 02:03 PM UTC
We are continuing to monitor this issue - from internal testing, we appear to be getting intermittent results based on different ISPs (Internet Service Provider) around the US. Our users have been observing a return to expected service and we have received no new reports in the last hour, however we will continue to monitor closely until we understand the underlying problem.
- monitoring May 12, 2026, 11:44 PM UTC
We are continuing to monitor for any further issues.
- resolved May 12, 2026, 11:45 PM UTC
This incident has been resolved.
Critical May 6, 2026 Legwork - Patient Engagement Service Outage 3h 2m Patient Engagement
Started May 06, 2026, 12:51 PM UTC· resolved May 06, 2026, 03:54 PM UTC
- investigating May 06, 2026, 12:51 PM UTC
We’re currently experiencing an outage with Patient Engagement, whereby users are unable to log in. We apologize for any inconvenience. Our team is working to restore service back to normal operation. Our team is actively working to restore service back to normal operation.
- investigating May 06, 2026, 01:07 PM UTC
Our engineering team is continuing to investigate this issue.
- investigating May 06, 2026, 01:23 PM UTC
We are continuing to investigate this issue.
- investigating May 06, 2026, 01:41 PM UTC
Our engineering team are continuing to investigate this issue and look mitigation approaches.
- investigating May 06, 2026, 01:57 PM UTC
Our engineering team is continuing to investigate this issue.
- identified May 06, 2026, 02:13 PM UTC
The issue has been identified and a fix is being implemented.
- identified May 06, 2026, 02:35 PM UTC
The issue has been identified and a fix is being implemented. Next update will be 30 minutes,
- identified May 06, 2026, 03:04 PM UTC
The issue has been identified and a fix is being implemented. Next update will be 30 minutes,
- identified May 06, 2026, 03:40 PM UTC
The issue has been identified and a fix is being implemented. Next update will be 30 minutes,
- resolved May 06, 2026, 03:54 PM UTC
Issue has been resolved and services have been resolved. We will continue to monitor.
Minor May 1, 2026 Cloud 9 - C9 Connect Service Performance Degraded 41m C9 Connect
Started May 01, 2026, 05:00 PM UTC· resolved May 01, 2026, 05:42 PM UTC
- investigating May 01, 2026, 05:00 PM UTC
We’re currently experiencing degraded performance with Cloud 9 Connect. We apologize for any inconvenience. Our team is actively working to restore service back to normal operation.
- resolved May 01, 2026, 05:42 PM UTC
This incident has been resolved.