Is Planet DDS down?

Last checked 2m ago
Current status
Planet DDS is up

No incidents right now.

Official status page: https://status.planetdds.com · Polled every 5 minutes · 29 components tracked

Planet DDS is operational right now. Last checked 2m ago; the most recent incident resolved 2d ago.

Real-time Planet DDS status, recent outages, and incident history — pulled directly from Planet DDS's official status page at https://status.planetdds.com every 5 minutes. Pingoru tracks 29 Planet DDS services and has captured 20 incidents in the last 90 days (99.25% uptime). Get email, Slack, Discord, or webhook alerts the moment Planet DDS reports a new incident — free for 5 monitors, no credit card.

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Planet DDS uptime 99.25% uptime · past 90 days
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Recent outages & incidents

Past 90 days
  1. Resolved 1h 46m
    Started Jun 11, 2026, 01:09 PM UTC · Resolved Jun 11, 2026, 02:56 PM UTC
    Practice Management
    Timeline · 5 updates
    • investigating · Jun 11, 2026, 01:09 PM UTC

      We are currently investigating degraded performance (slowness).

    • investigating · Jun 11, 2026, 01:27 PM UTC

      We are continuing to investigate the issue.

    • investigating · Jun 11, 2026, 02:06 PM UTC

      We are continuing to investigate the issue of intermittent degraded performance.

    • monitoring · Jun 11, 2026, 02:48 PM UTC

      We continue to monitor performance, but there is no active indication of any active issue.

    • resolved · Jun 11, 2026, 02:56 PM UTC

      We will continue to monitor any indication of degraded performance.

    Latest: We will continue to monitor any indication of degraded performance.

  2. Resolved
    Started Jun 08, 2026, 09:50 PM UTC · Resolved Jun 08, 2026, 09:50 PM UTC
    Practice Management (cloud9ortho.com)
    Timeline · 1 update
    • resolved · Jun 08, 2026, 09:50 PM UTC

      Our automated monitoring detected a spike in errors logging in/using Cloud9 beginning at ~14:20 PT. The errors are isolated to only 20% of Cloud9 clients on a single cloud server. Our Engineering teams migrated the affected clients to new cloud infrastructure at 14:35 PT. We apologize for the inconvenience, and are continuing to monitor to ensure continued stability.

    Latest: Our automated monitoring detected a spike in errors logging in/using Cloud9 beginning at ~14:20 PT. The errors are isolated to only 20% of Cloud9 clients on a single cloud server. …

  3. Resolved 4h 22m
    Started Jun 04, 2026, 01:42 PM UTC · Resolved Jun 04, 2026, 06:05 PM UTC
    Practice Analytics
    Timeline · 3 updates
    • identified · Jun 04, 2026, 01:42 PM UTC

      Planet DDS experienced an issue impacting our Data Share service resulting in incomplete data being sent to some customers' Data Share. Our Data Engineering team has initiated the Data Share process to ensure full data is copied to each customers' Data Share.

    • monitoring · Jun 04, 2026, 03:58 PM UTC

      The Data Share process has completed successfully. Data Validation is in process.

    • resolved · Jun 04, 2026, 06:05 PM UTC

      The Data Share process has completed successfully and has been resolved for the majority of customers. Planet DDS support will send a communication with an update and actions that need to be taken. A small number of customers will see full resolution by tomorrow morning and will receive direct communication from Planet DDS Support.

    Latest: The Data Share process has completed successfully and has been resolved for the majority of customers. Planet DDS support will send a communication with an update and actions that …

  4. Resolved 22h 53m
    Started May 27, 2026, 01:36 PM UTC · Resolved May 28, 2026, 12:29 PM UTC
    Practice Analytics
    Timeline · 6 updates
    • investigating · May 27, 2026, 01:36 PM UTC

      We are currently experiencing a delay in Data Share processing due to longer-than-expected execution times. Customers may not see updated data during this time. Our team is actively working to resolve the issue. We do not have an estimated time of resolution at this time and will provide updates as more information becomes available.

    • investigating · May 27, 2026, 01:39 PM UTC

      We are currently experiencing a delay in Data Share processing due to longer-than-expected execution times. Customers may not see updated data during this time. Our team is actively working to resolve the issue. We do not have an estimated time of resolution at this time and will provide updates as more information becomes available.

    • investigating · May 27, 2026, 01:53 PM UTC

      We are continuing to investigate this issue.

    • identified · May 28, 2026, 05:04 AM UTC

      Synchronizing of the data is in progress. An update of completion is anticipated in the morning.

    • monitoring · May 28, 2026, 11:43 AM UTC

      The Synchronization of data has completed successfully. We are currently performing monitoring operations.

    • resolved · May 28, 2026, 12:29 PM UTC

      We have confirmed successful synchronization of data as well as internal data validation. Marking this issue as resolved and we will continue to monitor.

    Latest: We have confirmed successful synchronization of data as well as internal data validation. Marking this issue as resolved and we will continue to monitor.

  5. Resolved 1h 4m
    Started May 26, 2026, 02:16 PM UTC · Resolved May 26, 2026, 03:20 PM UTC
    Practice Management (cloud9ortho.com)
    Timeline · 5 updates
    • investigating · May 26, 2026, 02:16 PM UTC

      We are currently investigating intermittent degradation of the Cloud 9 platform for a subset of our customers.

    • investigating · May 26, 2026, 02:46 PM UTC

      The team continues to investigate the intermittent degraded performance of a subset of the Cloud 9 customers.

    • identified · May 26, 2026, 02:53 PM UTC

      The issue has been identified, and the team is working on mitigation measures.

    • monitoring · May 26, 2026, 03:11 PM UTC

      A fix has been implemented, and we are confirming recovery.

    • resolved · May 26, 2026, 03:20 PM UTC

      We have full system recovery, and we will continue to monitor.

    Latest: We have full system recovery, and we will continue to monitor.

See the full Planet DDS outage history

13 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

Browse Planet DDS outage history →

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Outage history

Past 90 days · 18 incidents View full outage history →