Planet DDS experienced a notice incident on June 8, 2026 affecting Practice Management (cloud9ortho.com), lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Practice Management (cloud9ortho.com)
Update timeline
- resolved Jun 08, 2026, 09:50 PM UTC
Our automated monitoring detected a spike in errors logging in/using Cloud9 beginning at ~14:20 PT. The errors are isolated to only 20% of Cloud9 clients on a single cloud server. Our Engineering teams migrated the affected clients to new cloud infrastructure at 14:35 PT. We apologize for the inconvenience, and are continuing to monitor to ensure continued stability.