Planet DDS incident

Cloud 9 - Connect Two Way Messaging unavailable.

Critical Resolved View vendor source →

Planet DDS experienced a critical incident on September 15, 2026 affecting C9 Connect, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Sep 15, 2026, 03:36 PM UTC
Resolved
Sep 15, 2026, 03:54 PM UTC
Duration
18m
Detected by Pingoru
Sep 15, 2026, 03:36 PM UTC

Affected components

C9 Connect

Update timeline

  1. investigating Sep 15, 2026, 03:36 PM UTC

    We are investigating reports that Connect Two Way Messaging is timing out for users.

  2. resolved Sep 15, 2026, 03:54 PM UTC

    This incident has been resolved.