Planet DDS incident

Legwork - Patient Engagement Service Outage

Critical Resolved View vendor source →

Planet DDS experienced a critical incident on May 6, 2026 affecting Patient Engagement, lasting 3h 2m. The incident has been resolved; the full update timeline is below.

Started
May 06, 2026, 12:51 PM UTC
Resolved
May 06, 2026, 03:54 PM UTC
Duration
3h 2m
Detected by Pingoru
May 06, 2026, 12:51 PM UTC

Affected components

Patient Engagement

Update timeline

  1. investigating May 06, 2026, 12:51 PM UTC

    We’re currently experiencing an outage with Patient Engagement, whereby users are unable to log in. We apologize for any inconvenience. Our team is working to restore service back to normal operation. Our team is actively working to restore service back to normal operation.

  2. investigating May 06, 2026, 01:07 PM UTC

    Our engineering team is continuing to investigate this issue.

  3. investigating May 06, 2026, 01:23 PM UTC

    We are continuing to investigate this issue.

  4. investigating May 06, 2026, 01:41 PM UTC

    Our engineering team are continuing to investigate this issue and look mitigation approaches.

  5. investigating May 06, 2026, 01:57 PM UTC

    Our engineering team is continuing to investigate this issue.

  6. identified May 06, 2026, 02:13 PM UTC

    The issue has been identified and a fix is being implemented.

  7. identified May 06, 2026, 02:35 PM UTC

    The issue has been identified and a fix is being implemented. Next update will be 30 minutes,

  8. identified May 06, 2026, 03:04 PM UTC

    The issue has been identified and a fix is being implemented. Next update will be 30 minutes,

  9. identified May 06, 2026, 03:40 PM UTC

    The issue has been identified and a fix is being implemented. Next update will be 30 minutes,

  10. resolved May 06, 2026, 03:54 PM UTC

    Issue has been resolved and services have been resolved. We will continue to monitor.

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