Planet DDS incident

Cloud 9 - Degraded Peformance

Minor Resolved View vendor source →

Planet DDS experienced a minor incident on May 26, 2026 affecting Practice Management (cloud9ortho.com), lasting 1h 4m. The incident has been resolved; the full update timeline is below.

Started
May 26, 2026, 02:16 PM UTC
Resolved
May 26, 2026, 03:20 PM UTC
Duration
1h 4m
Detected by Pingoru
May 26, 2026, 02:16 PM UTC

Affected components

Practice Management (cloud9ortho.com)

Update timeline

  1. investigating May 26, 2026, 02:16 PM UTC

    We are currently investigating intermittent degradation of the Cloud 9 platform for a subset of our customers.

  2. investigating May 26, 2026, 02:46 PM UTC

    The team continues to investigate the intermittent degraded performance of a subset of the Cloud 9 customers.

  3. identified May 26, 2026, 02:53 PM UTC

    The issue has been identified, and the team is working on mitigation measures.

  4. monitoring May 26, 2026, 03:11 PM UTC

    A fix has been implemented, and we are confirming recovery.

  5. resolved May 26, 2026, 03:20 PM UTC

    We have full system recovery, and we will continue to monitor.