Planet DDS experienced a major incident on September 25, 2026 affecting Practice Management, lasting 44m. The incident has been resolved; the full update timeline is below.
Affected components
Practice Management
Update timeline
- investigating Sep 25, 2026, 03:17 PM UTC
We are aware of an issue impacting users attempting to access Denticon Practice Analytics. We are working to resolve this issue.
- identified Sep 25, 2026, 03:38 PM UTC
We have identified a configuration issue and are implementing a fix at present. We expect services to be restored shortly.
- resolved Sep 25, 2026, 04:01 PM UTC
Restoration work has been completed. DPA is available to all users.